Mr. O Casino - Player's winnings have been confiscated.

Claim I used a bonus more than once from the same ip, the code was able to be used multiple times as they emailed it to me multiple times and when I win they refuse to pay out the $50 minimum when I did everything right and submitted my documents

Hello hunterswork1993,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr. O Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward those e-mails and your deposit and bonus history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I just forwarded the email and I sent in the docs for verification and they replied to me and told me that, and I've never deposited I was going to make the verification deposit of $10 the support team told me I would have to as soon as the banking team verified me

Hello hunterswork1993,

Most of these promotional e-mails are sent out automatically to all the players. Unfortunately, if they clearly states in their terms that you can't claim a free bonus multiple times, the player has to respect it (and read the terms). We would like to see the casinos implement such technology which would prevent the players from claiming multiple bonuses in row but it is not an industry standard yet.

I hope you understand that you can't just keep claiming free bonuses until you win from one of them as these bonuses are purely a good-will of the casino.

Is there anything else we could assist you with?

Regards,

Nick

Dear hunterswork1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.