Mr. O Casino - Player encounters continuous technical issues.

This newly established casino is experiencing numerous technical issues. The screen malfunctions during every game or frequently shuts down. Despite my efforts to prevent these problems, I encounter no such issues with other casinos utilizing the same software. This situation is hindering my fair opportunity to win, and I am seeking a refund to explore alternative platforms that offer a genuine and equitable chance at success.

Hello Player007,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr. O Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is there any evidence you could provide to support your claim regarding the malfunctions? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I sent all the videos to them but some were too large. I’ve had the account a month and it happened without fail and it’s frustrating because at this point they are aware and have been of the issue and yet continue to stay open rather than putting their players experience last so they can profit without providing a solid platform. I will try and send the other videos seperate but yeah I have proof and they say they are doing their best to resolve the issue but if they were they would stop do a temporary shut down and do the right thing.

It doesn’t let me upload videos. Also the pitboss of the casino has ignored my last two emails and has no regard to make it right when I feel like they haven’t fullfilled their promises of fair gaming. I think a refund isn’t asking too much as they have yet to commit to fixing the issue

Hello Player007,

Do those technical issues caused any money loss? Why don't you simply move to a different casino if experiencing so many issues with this one? Also please forward the videos to nikolas.b@casino.guru.

They keep saying they aren’t having errors etc and it’s on my site and this message clearly states it’s on the website it’s appalling they have no regard to do the right thing when evidence proves them to be at fault

They kept reassuring me that the problem would be fixed and they were new and trusted then yes I’ve lost 300 by playing and not given a fair chance to win

They have also blocked me from emails to the pit boss and support

Hello Player007,

Did you have any remaining real money balance on your casino account? You also did not respond to my last questions.

Nope unfortunately I didn’t think I would continue to have problems yet casinos always pursued you to believe there’s nothing wrong with there site. I’ve also uploaded a 12 minute video on you tube of the issues I can send you that link

Hello Player007,

As long as you had no remaining money I would simply recommend to move to a different casino. Unfortunately you can't expect a refund once you lost all your money. If you have experienced issues you should not have play until it is resolved or simply withdrawing the remaining balance.

Is there anything else I can assist you with?

Well either way they wouldn’t have given me a with draw and your website does nothing to ensure customers don’t get cheated fu

Hello Player007,

I hope it is clear that we are not the casino so we have nothing to do with your casino account. The complaint will be now rejected for the above explained reason.

Best regards,

Nick