The player's winnings were voided for having multiple accounts. The complaint was closed as the player stopped responding.
Mr. Green Casino - The player's winnings were voided.
Amount: €8,000
Mr. Green Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Deposited small amounts over months.
Just recently had my first big win at Mr.Green.
a little over €2000. I paid out and received €1000 of this.
With the remaining money I continued to play and won a larger sum and wanted to withdraw €3000 from it and then the problems started.
Only now did the casino want documents, I submitted them, during this time I could play normally, after they were checked, my account with the unpaid €3000 and a balance of approx. €5000 would be blocked. Right now what a coincidence.
When asked about the live chat, some data did not match the documents, that would be clarified quickly because only the nickname was used and this was passed on.
Now I got the message that I had a second account. This was also clarified months ago because I was even asked at the time whether you could delete the old account because it was not possible to restore my account for technical reasons.
So in short, my account was blocked because there should be two accounts. All the money was confiscated.
Now my question, why does this only come up now when you have won a larger sum on it? And why can you then deposit and risk your money without any problems and if you do win it is denied you in all possible ways.
Automatic translation:
Public
Public
1 year ago
Hello schmidii93,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr. Green Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did you have any conversation saved with the casino that shows that you have talked to them about the duplicate accounts before?
Looking forward to your answer.
Regards,
Nick
