HomeComplaintsMr. Green Casino - Player's balance has been voided.

Mr. Green Casino - Player's balance has been voided.

Amount: €300

Mr. Green Casino
Safety Index:High
Submitted: 24 Sep 2020 | Case closed : 27 Sep 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player's balance have been voided due of having duplicate account. After further investigation we were forced to reject the complaint as the player breached the casino terms and lost her balance fairly.

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4 years ago
Translation

my account was closed. i still got to deposit.and play. shatissa said .I have a shewfexlution. for a previous account. I made a deposit with trustlu. why can i make a deposit .although my account is closed forever. he said. I have a shefexlution and closed my account. my account was closed belly.when i asked myself. how long would they have milked my money and given the deposit. i asked for the money which i deposited back. you can't. because you played them. Where is the award-winning and televised casino running the responsibility sa. other casinos are not allowed and can deposit .if the account is closed or shefexlution. Why does this casino accept money even though there are trystulle ads left out.the responsibility lies with them. still allowed to deposit even their property. of course the profits would not have been paid out. Where is the fault. huihaus revealed .then when I took up the matter.

Automatic translation:
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4 years ago

Dear Arja,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. I've also checked the chat transcript with the casino. Could you please specify me a few more details regarding your case? How much balance was left on your second account when it was closed? Please note, if you have played all your balance you lost it fairly, therefore it's not possible to do anything in this case. Also having duplicate account is strictly againts the terms and conditions in almost every single casino. It's always the player's responsibility to read them if they want fair gamplay from both the casino and the player's side. Looking forward your answer.

Best regards,

Nick

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4 years ago
Translation

.and open an account. Hey. I know duplicate accounts.what are they. and I will never open them. but after a period of many years from .when I closed the original account. For 5 years. actually i didn't remember it.when i deposited money directly from the deposit bar and i.e. with a trust.and it went through.i wondered.when it went through.I thought my account was open. had to put a deposit after gmail.osite.no I put. I understood it to play and save. to be a ns.ttu instant casino. but when I asked after that I deposited there 4 times. whether my account is open or closed. since i got the deposit. because. if there is a shelf exlution on. will be answered immediately at the casino. if the deposit is trusted. then can't get through. that is, the deposit will not succeed. as soon as the bar appears .your account is closed. or shefexlution. But for the first time at this casino there were no bars or messages.my email. that is not eligible to play. is a 5 year block. why other casinos are good placed.no deposits go. i.e. .shere is a fault. when everyone else is not going through. if there are blockages or accounts closed. deposit directly by trust. and as all casinos have the same trustlu. why they can’t get in and this gets in. is a bias leading that I put a bar to deposit and play. man when he thinks .that the account is open .and tries. but when i asked myself. then only answered my account is closed for 5 years. yes .if four times the deposit.so the casino side would have appeared .who to deposit .I would probably have played there on my property for at least 2 years.and they would have been silent.then 2 years from now to say.when to repatriate. profits confiscated .because duplicate account.human has one name and date of birth.emails million. can't name and date of birth.errors.are also responsible for the casino side. Immediately block casinos accounts and deposits. if there are overlapping accounts. must not allow money to flow through the fingers of the casino cashier

Edited
Automatic translation:
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4 years ago

Dear Arja,

As I've mentioned in my previous answer, if you have played and lost all your money there isn't anything we can do for you. You lost that money fairly and would have lost it in any other casino with the same way. I'm really sorry that we can't help you more with this case but there was also a clear violation of casino terms. All I can recommend is to turn to licening authorities, maybe they could try to help you, but it is not within our competence. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

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