HomeComplaintsMr. Green Casino - Player is experiencing difficulties with her withdrawal.

Mr. Green Casino - Player is experiencing difficulties with her withdrawal.

Amount: £98,997

Mr. Green Casino
Safety Index:High
Submitted: 31 May 2023 | Case closed : 16 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Jersey won nearly 100.000 pounds a few months ago. The casino has not paid her out yet. The player stopped responding to our questions, so we rejected the complaint.

Sensitive attachment
Sensitive attachment
1 year ago

I had this win and mr green wouldn’t pay out for months with no explanation even though I provided all the required documents, I eventually got my deposit back but not my winnings, absolute scam, please don’t waste your money playing here, if you win big they WON’T payout

Public
Public
1 year ago

Dear ciarasmith16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? Are you able to log into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Public
Public
1 year ago

No I hadn’t, but had with their sister sites, they did eventually give me my deposit back but it took weeks and never gave me my winnings, I don’t know if I passed the kyc because they wouldn’t give me any explanation just kept saying it is with the relevant department. I never used their bonuses and I can’t log in now because I closed the account. I know I will never get the money That should have been mine but I feel like if I tell the truth I can prevent other people from going through the same as me

Public
Public
1 year ago

Have you requested the casino to give you only your deposit back and close your account? Or did the casino close your account without your knowledge and approval? Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

Public
Public
1 year ago

Dear ciarasmith16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news