HomeComplaintsMr. Green Casino - Player has been accused of opening multiple accounts.

Mr. Green Casino - Player has been accused of opening multiple accounts.

Amount: €2,200

Mr. Green Casino
Safety Index:High
Submitted: 29 Nov 2022 | Case closed : 14 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Austria has been accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

Good day,


Have deposited money and was also informed by email that my verification

is ok have sent all documents. When I wanted to withdraw my winnings of €2,200, they blocked my account. Reason I'm double registered you took as excuses. But the money I lost is gone and they don't want to pay out my winnings. I sent about 10 emails with no agreement. Have everything on screenshots and also my credit with those. This is the worst casino I have ever played they are so fraudulent. I definitely want to sue, because this is not an isolated case.


Automatic translation:
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1 year ago

Dear jojo08121981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you completed the KYC verification successfully, or have you received any winnings from the casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

Dear jojo08121981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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