The player from Austria complains that MrGreen Casino is requiring him to wager his winnings 35 times, although they advertised wager-free spins. The player is seeking his winnings without the need to meet this wagering requirement. The complaint was rejected as the player lost his balance disputed in the complaint.
Mr. Green Casino - Player contests MrGreen Casino's wagering requirements.
Amount: €1,762
Mr. Green Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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11 months ago
Translation
MrGreen is advertising wager-free spins and suddenly wants me to wager my winnings 35 times. Please Casinoguru, help me receive my money wager-free as advertised. Mr Green turns a deaf ear and says that I should be liable for their mistake.
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11 months ago
Hello gentlemansvie,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr. Green Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward your bonus and betting history to assure that you have claimed the right bonus to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Dear gentlemansvie,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Translation
MrGreen offers to transfer me €100 instead of the €1760 that I am entitled to. What a shame, they could say after every jackpot that this was a technical error.
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10 months ago
Hello gentlemansvie,
Would it be possible to forward the communication regarding this case between you and the casino to nikolas.b@casino.guru?
