Mr. Green Casino - Account closure difficulties.

Amount: ??

Mr. Green Casino

Safety Index:High Submitted: 29 Oct 2019 | Case closed : 21 Nov 2019

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Ciro, a player from Italy, couldn‘t close his account in MrGreen casino.

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Ciro

Unregistered user

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4 years ago

OriginalTranslation

They don't make me close my account on spintropolis, despite having made tides of reports

Automatic translation:

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Hello, Ciro.

Thank you very much for submitting your complaint through the Casino.Guru website. We are sorry you have to deal with such an issue. Did the casino specify the reason why they didn‘t close your account? Have you confronted the casino support?

Best regards, Jozef

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Dear Ciro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.