The player's unable to withdraw as all of his requests are rejected. Upon using a different payment method the player successfully made a withdrawal and received their payment.
MostBet Casino - The player's unable to withdraw.
Amount: $838
MostBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MostBet Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Hi,
Could your team help me about the withdrawal case. Mostbet didn't let withdraw my fund without reasonable. 
. I didn't take any bonus from them
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2 years ago
Hello hoanglegend,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mostbet Casino. Please allow me to ask you a few more question before we would move forward.
Did you ever successfuly withdrawn from the casino before? Is your account already verified? Did you contact the casino with this issue and if yes, what did they respond?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Yes, I can easily withdraw money few weeks ago. My account also verified. I've contact to them tons of time but they just tell me that I should waiting 72 hrs after each request that I've made even if it declined or not due to anti fraud. I've tried to make withdraw after 1 week after the last transaction but it still same
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2 years ago
Thank you hoanglegend for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello hoanglegend,
I have reviewed your case and will contact the casino to see if I can find out more about the situation.
We would like to invite MostBet Casino to join the conversation and to participate in the resolution of this complaint.
Dear MostBet Casino, can you provide some insight into the reason for the player's failed withdrawals?
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2 years ago
Hi Adam,
I've tried to withdraw in another payment method and it's working. Thanks for your supporting.
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2 years ago
Hello hoanglegend,
Thank you for the update.
Can you confirm if you have now received your payment and the matter is resolved?
Kind regards,
Adam
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2 years ago
Hello hoanglegend,
Thank you for confirming, I'm glad to hear that your issue has now been resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam
