HomeComplaintsMostBet Casino - Player’s struggling to withdraw winnings.

MostBet Casino - Player’s struggling to withdraw winnings.

Amount: 90,000 Kč

MostBet Casino
Safety Index:Very high
Submitted: 09 Apr 2021 | Case closed : 29 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Czech Republic has been trying to withdraw his winnings, but the transactions are being cancelled. The complaint was closed as unresolved as the casino did not respond to us. The complaint was rejected as the player stopped responding.

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3 years ago
Translation

After several withdrawals of money for my account, my order is written after the transaction is rejected, so I ask why they answered me that if I do not fill in everything in the personal data section, I am not entitled to withdraw money so I did everything as they wanted but the same withdrawal can not be made and when I ask why they write meetings one and the same around.

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3 years ago

Dear Michal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have made successful withdrawals before? Could you please confirm that you passed the verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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3 years ago

Michal, thank you very much for your email. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. 

Thank you in advance.


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3 years ago
Translation

Hello, after several entries of the transaction to withdraw the money, the transaction was rejected, but, the reason they never told me before, I did not withdraw the money, and if you verify by checking whether I have filled in personal data, then yes.

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3 years ago

Thank you very much Michal for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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3 years ago

I would like to ask Mosbet Casino to join us and help us resolve the player's issue.

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3 years ago
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Well I agree thank you

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3 years ago
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Hello, I would like to ask at what stage is the solution to my problem with withdrawing money. Thank you

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3 years ago

Unfortunately, we haven't receive any respond from the casino yet. We are keep trying to contact them. Extending the timer now by 7 days.

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3 years ago
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Well thank you.

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3 years ago
Translation

Hello, I would like to ask at what stage is the solution to my problem with withdrawing money. Thank you

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3 years ago

Unfortunately, as you can see the casino did not respond to us at all. I'm really sorry that we were not able to help you but since the casino is non responsive, we will be forced to close the complaint as unresolved, which can negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru

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1 year ago

The complaint was reopened based on the casino's request.


Dear Michal,

Could you please advise if the issue has been resolved since the complaint was closed,


I would also like to ask MostBet Casino to provide a relevant proof regarding the player's delayed payout to nikolas.b@casino.guru.

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1 year ago

Dear Michal ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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