MostBet Casino - Player’s deposit has never been credited to his casino account.

Very bad company ( scammer) i have deposited 350rs on 02/02/2023 in evening via upi but they doesn't credited it when i contact support they ask for payment screen shot every time and upi reference number when i gave them all the details they said to wait for 1 hr. The same response is getting back when i contacted support . Fake website please do not deposit in their website their chat support is very disappointed they give same response to you .

Dear parashuramgoswami731,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear parashuramgoswami731,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

no this was not my first deposit on this site it was second

Please forward your payment receipt to petronela.k@casino.guru. Thank you.

Thank you, parashuramgoswami731, for your payment receipt. I fully understand your frustration. However, as I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 15 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear parashuramgoswami731,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.