The player from Poland had requested three withdrawals on February 10, 11, and 12, but had not received the funds two weeks later. Despite making multiple inquiries through chat and email, he only received generic responses about delays without any estimated time for processing. The Complaints Team had extended the inquiry period to gather more information but ultimately had to reject the complaint due to the player's lack of response to further questions.
TikiTaka Casino - Player’s withdrawal has been delayed.
Amount: 7,200 zł
TikiTaka Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
TikiTaka Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Hello, I've made a 3 withdrawal request February 10, 11 and 12 using skrill.
By today (February 14) I didnt receive the money.
I reached the online chat and e mail support several times and only got some generic robot answers thst I need to waitm the have some delays etc. But when I asked for how long I should wait - they cannot provide my any estimations.
I've played with raw cash, made many deposits and withdraws in this casino.
The didnt ask me for KYC veryfication.
Looking kindly for you assist.
Best regards
Adam
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1 month ago
Dear N3rv3,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed?
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
- Do I understand correctly that your account has not been verified yet?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Hello Kristina,
Thank you for your reply.
The last sucessful withdrawal was on February 8 using the same method - Skrill.
It took normal 2 or 3 days.
About the verification: I'm quite sure that I didnt do veryfication, however I might forgot. When I get to profile>veryfication I see this information
Regards
Adam
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Public
1 month ago
Thank you for your reply, N3rv3. Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
