Slottica Casino Review

The player from India deposited 5,800 INR into the casino on September 5th, but the funds have not been credited to his Slottica account or returned to his bank. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil had won over R$ 1000 at an online casino, but had experienced a 13-day delay in document approval. The casino then confiscated his winnings, claiming they had been from bonus play. Despite having extended the response time by 7 days, the player had failed to provide further information. As a result, we had been unable to proceed with the investigation and had to reject the complaint due to a lack of necessary information.

The player from Germany has been partially paid €1500 out of €2000 winnings, with €500 remaining. However, his account was suspended by the casino, accusing him of fraudulent activity without providing any proof. The player denies any wrongdoing and requests the casino to provide evidence. We closed the complaint as unresolved since there was no response from the casino.

The player from Russia had been using the casino for two months before his account was blocked during a withdrawal process. After winning 400 thousand rubles, the process of cashing out began, but on the third withdrawal, the account was blocked and winnings were debited. The player claims not to have broken any rules and alleges the casino does not want to payout. We closed the complaint as unresolved since there was no response from the casino.

The player from Brazil is unable to withdraw winnings due to repeated rejection of identification documents and payment methods by the system. We closed the complaint because the player didn't reply to our messages and questions.

The player from Poland had his withdrawal rejected and his winnings removed due to an alleged violation of casino game rules, specifically a rule relating to postponing game rounds and collecting winnings later. The casino staff can't provide more information and have blocked his payment. The complaint was rejected because the player didn't respond to our messages and questions.

A player from Chile has accused the casino of confiscating over 2 million in winnings right before the first withdrawal attempt. The casino cites a supposed breach of the bonus agreement, despite the player declining all bonuses.

The player from Chile is experiencing difficulties with the withdrawal process, despite having successfully deposited funds. After being instructed by the casino to change banks, the player followed the instructions but the issue persists. The casino continues to reject withdrawals even though all documentation is in order.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player rom Chile faced issues when trying to withdraw his profits from the casino, as the payment was rejected due to verification problems. Despite providing the required information, the application failed to recognize player's documents. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil is experiencing difficulties withdrawing her funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Russia had her winnings confiscated due to allegations of breaching the max bet rule. Although the player breached the maximum bet rule, it seems it was just a mistake (in-game purchase exceeding the maximum bet amount), and she immediately informed the casino customer support about it. We understand that it could have given the player an advantage because she won a significant amount from the transaction in question, but a customer support representative let her play under the condition that the rule will not be breached again and that it should not be a problem. The winnings from the purchase even did not have an impact on her further big winnings. Later, the casino confiscated all winnings due to this mistake. We consider the casino's position and final decision unfair, and therefore, the complaint was closed as unresolved.

The player from Brazil is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player had deposited multiple times before, but his latest deposit wasn't added to the account. The casino was sure no transaction took place on the site, however, they have not responded to the complaint therefore it remains unresolved.

The player from Brazil has requested a withdrawal 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Switzerland has requested the account closure. Unfortunately, the remaining balance hasn’t been returned even after three months. The casino requested another document from the player. We rejected the complaint because the player stopped responding.

The player's winnings were deducted during his account check. The casino explained that the account was blocked due to a violation of a term regarding duplicating bets on the same event. The casino also stated that it has changed its approach in these types of cases, and the player's account was unblocked after explaining the violation. The casino then processed the player's outstanding withdrawal and the matter was resolved.

The player from India has requested a withdrawal four days prior to submitting this complaint. Simply, winnings haven’t been received yet. After communicating with the casino the player finally informed us about the payout to be successfully received so the complaint is resolved.

The player from Croatia played with a bonus, but his winnings have been canceled. The complaint escalated to an investigation of a lost deposit. Even though the winnings were cancelled, the issue with the player's lost deposit was successfully resolved.

The player from Germany has been accused of breaching bonus terms by placing bets greater than the allowed ones. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. Later, the complaint was updated based on the information we received from the player. The complaint is resolved.

The player from Italy had her account blocked without further explanation. The requested withdrawal is still held by the casino. The complaint was closed as unresolved as the casino refused to pay out the player as she is from a restricted country. However, based on our fair gambling codex, once the casino allows you to play, they should also pay you out.

The player from Germany has requested withdrawal a week ago. It has been pending since. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected this complaint as the funds have been played before we could intervene.

The player from Germany is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany wasn't credited with bonus funds after he had completed the wagering requirement of a bonus offer. It became clear there was a mistake in the terms and conditions of the offer and that the bonus amount needed to be wagered an additional 70x. The complaint was resolved. The player informed us the casino credited his account with the disputed amount 3 weeks later.

The player from Sweden is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Sweden is experiencing difficulties verifying her account. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Argentina has deposited funds without accepting any bonus. When she’s tried to withdraw the winnings, she was told it won’t be possible without completing deposit wagering. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Argentina has activated a bonus without wagering requirements. Unfortunately, after the activation, he found out that the bonus carried 45x rollover. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Czech Republic has requested a withdrawal two weeks ago. It has been pending since. Unfortunately, we were forced to reject this complaint as the player used offensive language and refused to cooperate.

The player from Germany has been accused of dishonest gaming activity. Casino forfeited all winnings generated from bonus play. We didn't reach a satisfactory solution, therefore we were forced to close this complaint as 'unresolved'.

The player complains that he could not get the free spins registration bonus. The casino told him there is somebody using another email address with the same IP address as he has, however, he claims that this was his first time he registered in this casino.

The player is convinced that the casino will not to pay him his winnings. The issue seemed to be resolved but later the same problem occurred. We closed the complaint as unresolved because the casino stopped responding.

The player from Poland faced issues with withdrawing money after wagering a bonus, as the casino investigated potential illegal activity despite him having made deposits without any problems. The player provided the necessary documentation and confirmed that the casino had started to process his winnings successfully. As all withdrawals became successful, the complaint was marked as 'resolved'.

The player from the United States is struggling to withdraw $2,748 from his casino account via Bitcoin due to recurring address errors. Despite contacting customer service multiple times and verifying that the addresses used are correct, the problem hasn't been resolved yet. Player’s complaint has been resolved successfully.

A Brazilian player has been waiting for 10 days for their approved withdrawal from Slottyway Casino to reach their account, despite having a verified account. Representatives say that the issue lies with the payment provider. While we were trying to contact the casino, the player informed us that the money was returened to his account and he was asked to request a new withdrawal. A few days later, the player confirmed receiving his funds so the complaint was closed as resolved.

The player struggles to verify his account for over 2 months. We contacted the casino and got a response that the account has been verified, later the player informed us that he received his withdrawal so we closed the complaint as resolved.

The player from Germany had his bonus winnings cancelled due an accusation of breaching the Terms and Conditions. The issue was discussed and the casino later reconsidered its decision. The player received his winnings in full. The complaint was closed as 'Resolved'.

The player from Germany has requested a partial withdrawal of his bonus winnins. Payment seems to be cancelled even if the first part has been received successfully. The player managed to receive the full amount of his withdrawals requested and the complaint is resolved.

The player from Brazil is not able to withdraw her winnings. The casino rejected all previous withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany was experiencing difficulties withdrawing winnings since his country became a restricted jurisdiction. The player confirmed he received a payment of his remaining balance approximately 2 weeks after the complaint was submitted. The complaint is resolved.

The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been struggling to withdraw his winnings for a month. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested self-exclusion, but before the casino closed his account he managed to make a deposit. The casino informed him that in order to issue a refund he will have to provide documents to verify his identity. At first, the complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. After receiving information from the casino, we reopened the case. Once the player provided the casino with the necessary documents for additional verification, a deposit refund was made in a few days. The complaint is resolved.

The player from Brazil was struggling to withdraw his winnings from a no-deposit bonus due to the unavailability of payment methods that support Brazilian real. To withdraw his winnings, the player needed to place a deposit, which was indeed not possible. Since the situation arose due to a flaw on the casino's side, we believed the casino should have found an alternative solution for the player to be able to complete the final steps to withdraw his bonus winnings. The casino's point of view was that the player could not be paid, arguing that he should have checked the available payment methods before claiming the bonus offer. At first, the case was closed as 'Unresolved' because the casino failed to comply with our ruling. Several months later, we reopened this case as per the casino's request. The casino team informed us that the option to deposit in Brazilian real had been made available. The player, thus, was able to meet the remaining requirements of the bonus offer and withdrew his winnings. The complaint was closed as 'Resolved'.

The player from Chile had reported a delay in processing a withdrawal request of 75,000, which had been denied three times due to verification issues. However, the issue was resolved after the player confirmed they had received the withdrawn funds. Consequently, we marked the complaint as 'resolved' in our system.

The player from Brazil received a $25 bonus and met the requirements to unlock it. They played with the bonus and won 250 reais. However, when attempting to withdraw, they encountered an issue where only a Bitcoin option was available, requiring a minimum of 250 reais to withdraw. Despite trying to deposit, there is no deposit option provided. After investigating the issue we found out the casino had technical problems and the ability to make deposits wasn't available to all players. This has been solved and the player was able to make a deposit and later submit a withdrawal. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United Kingdom was experiencing difficulties withdrawing his funds due to limited availability of payment methods. The complaint was resolved. The player confirmed he had received his winnings 9 days later.

Paul, a player from Germany, played a blackjack with real money, finished at €1500, and the casino deducted his winnings because there is a max bet limitation in this game. This case was successfully resolved.