MostBet Casino - Player’s deposit has never been credited into his account.

i deposit on 29 th afternoon at 2 pm but still it was not credict game account custmer servise said wait some time again and again they said wait some time but sill it was not credict my game is 41652575 please solve my problem

Dear dileepk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

No one respond they said wait some time

Thank you for your reply, dileepk. Could you please specify who exactly is "no one"?

Custmer service

Please note that I advised you to contact the payment provider so they can start the investigation of lost funds. I will leave this complaint opened for additional 30 days, so please let us know the result of the investigation. It can be in a form of an email or letter and you can either post it here or forward it to kristina.s@casino.guru. Thank you in advance.

I asked custmer servise so many times but they send this message We have forwarded your request to our specialist, as soon as possible you will get your payment. but i did 't get my money

Could you please clarify if you are talking about the experience of contacting casino support or payment provider support?

Dear dileepk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.