MostBet Casino - Player's account verification delay.

My account has been frozen for verification for about 10 weeks. I keep getting an automated message back after completing all verification and being told during my verification interview that my account would be verified way faster than this.

Dear scooter11151,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino?
• Was your access to your casino account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses?
• If there is any recent correspondence between you and the casino, please forward it to my email at tomas@casino.guru 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks Tomas!!

Sent you all info via email

Any updates Tomas?

Do updates usually take a while?

Thanks for messages.

I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focus on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes! Can you let me know please

Hello, Dear scooter11151 and Casino Guru!

scooter11151, we understand your desire to get an answer as soon as possible. For our part, our specialists always try to make a decision as quickly as possible. Account verification is a multi-stage process and takes time. In rare cases, it takes more than 60 days.

We have received information that your account was unfrozen on 20.12.2023. Please confirm that the complaint has been resolved. 

Best regards, Mostbet.

My account has been unlocked but all my payouts are getting declined... Please fix!

This bet was also graded as a push when it clearly won. Please fix these

I am glad to hear your account was made available to you, however, we cannot assist you with your sports-betting-related issue, and the complaint will be rejected. I apologize for the inconvenience.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.