MostBet Casino - Player's account is frozen with unresolved issues.

Hello.

First of all, I want to thank you for existing. Thank God for that and now I am going to tell you what is happening to me.

I sat at home and looked at my mobile for a good Casino to play at.

In a way, it was Mostbet Casino that sort of made me curious about it.

I went in and registered. Was a little worried because I hadn't noticed anything with India and thought it was here in Europe.

In any case, I made the first deposit of 535 dollars but then converted to Euros I lost so I deposited 642 dollars so it became Euros. lose them too.

then I put in my last deposit for my gambling budget was 3000 euros.

The last deposit was 1391 dollars, which I also made in Euros.

Then I started playing and was completely into the game. I was up at 121000 euros then when I was down at 9675 euros Then came like a flash a warning box that said your account was frozen and contact us.

I then felt a little scared.

because I didn't even know what company it was?

the date was November 6 to Today I have been met by support in the beginning who say hello in a language other than English, then they ask which country I live in.

That's where my journey began as Today, November 9, it's been quiet since the day before yesterday.

my bank account opened quite quickly. Then there was 0 on the account, so in the meantime I deposited small sums from my other card, which is Mastercard.

First deposit was from my Visa card.

In the meantime, I had to send in documents with pictures of Id Passport, everything I had then.

I opened a Skype account.

There I found Manager of Mostbet. wrote to him.

But he didn't feel so Present. before that I also spoke to a Manager affiliates who replied that I can't help you because Mostbet is a bad company.

I have taken a picture of when we are talking.

It was my story that I feel abandoned with my money plus profit money.

Without knowing why. I ask sleeping very badly.

Never experienced anything like that where they stopped contacting each other.

Dear Ybara, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please specify if your account was closed permanently or just temporarily?

Could you please confirm if you passed the KYC verification? Which documents have you provided and when exactly you sent the last one?

What types of games did you play? Was it slots, live casino games, or sports betting?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronica. Thanks for getting in touch and let the ball start rolling.

My account was temporarily suspended for 24 hours.

But the money is still frozen.

KYC I don't know what is meant by that?

I submitted all the documents he wanted?

the ones I sent you?

Since then no response from them?

Although my game account is open.

Just that the money is missing?

I played a Castle game called Black Wolf 2.

Seems to belong to Slott's game.

I played WITHOUT BONUS because I never liked having to convert?

My documents are Körkort Passport Bus card for heavy traffic.

A picture of me holding my ID close to my face.

I really appreciate your time.

Hi Veronika. I wonder how the case is going?

Do you have an email I can send the template to?

Dear Ybara,

has your account been verified? Could you please confirm if all the documents you sent to the casino were accepted?

Is your account still frozen?

Please forward any relevant communication between you and the casino regarding this problem to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

Hi, how good you sent your email. I send email there?

My account not locked just the money is gone?

Hi Veronika hope all is well with you?

You're probably busy with all your business, so I'll come and bother you. Excuse me anyway.

I have a question about whether my documents have arrived?

Can I see somewhere to know if the documents have been received?

So the whole page is Mafia-like Piramid.

they opened account a long time ago and you can do everything deposit withdrawal play anything.

But Where's the Money? Where are the people who got my documents?

why is no one answering?

I'm thinking when I see 9.5 in security I wonder if even possible?

I am so disappointed that they have my money which is less than my salary 3000 euros plus 6600 euros profit. Aren't they ashamed to not even be able to answer or say what they are looking for.

Thanks Veronika if you press them?

Do I feel that they are nothing but the Russian Mafia side?

Thank you very much, Ybara, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Okey I Write to him?

Hello there,

Thank you Ybara for providing us with all the information. I hope we'll be able to resolve this issue together. We will contact the casino now so I will ask if anything else is required from you.

I would now like to ask MostBet Casino for their help in resolving this complaint. We would like to know why was the player's account frozen and funds confiscated and what can we do to help resolve this issue.

Thank you!

Hello Peter. It's nice that things are starting to happen.

I kind of sent everything I have.

The account is open, it was only closed the first day since the money was locked the first day as well.

Then they disappeared completely and since I sent documents nothing more has happened?

So I think it is very unprofessional of Mostbet Casino not to even get in touch with me?

I would like to add that I won usually not with a bonus or anything.

I then won after my third Deposit.

I have been so depressed by Mostbet that I thank God that you at Guru exist. Otherwise, the criminals who took my money would have had all my documents, my cards plus my money and money I won?

Peter, I will send you exactly what you want and request. I just want you to understand that they have made me Really Suffer

Hello, Dear Ybara and Casino Guru!

We are sorry that you have a negative impression of our service. We do our best to help our customers and understand any situation. 

We have checked the information - your account is in the status of "active".

We have also received a reply from the specialists about the funds on your balance: "Bets on sessions on the provider's side worked correctly and without errors. At the time specified by the user no detected incorrect debits and non-credited winnings in the amount of 9675 EUR.".

If additional verification is required, please, detail your problem again. Date/time the problem occurred, what game you were playing before you found the balance disappeared, what was the balance and what amount disappeared, etc.

Have a nice day!

Best regards, Mostbet.

OH MY GOD.

I HAVE NOW WAITED SO LONG FOR YOUR ANSWER?

FIRST AND FOREMOST THEY APOLOGIZE FOR ALL THIS ETERNAL TIME WITHOUT AN ANSWER FROM YOU.

YOU SAY SPECIALISTS HAD LOOKED.

LISTEN UP. I AM SENDING PROOF AGAIN. I TOOK PICTURES THE DAY YOU FREEZED MY ACCOUNT.

I HAD THIS BELLUP WHEN YOU SUDDENLY FREEZE THE ACCOUNT.

YOU SEE IN THE PICTURES THE TOTAL AND THE BALANCE CLEAR.

RIGHT NOW YOU ARE ACTING LIKE REAL CRIMINALS WHO TOOK MY MONEY AND KEPT ME WAITING AND SENT ALL THE DOCUMENTS.

SUDDENLY YOU SAY MY ACCOUNT IS ACTIVE AS A RESPONSE?

YES IT WAS LOCKED THE FIRST DAY AFTER ACCOUNT ACCURED BUT WITHOUT MONEY.

2023 09 06. SO THE DAY I HAD THAT MONEY.

PLEASE DON'T TRY I HAVE ALL THE PROOF.

WHERE ARE THE MONEY.

????

1. Balance was 9675 Euro as nine trains

Hi, correction about the date you took my money was the first day I opened an account

2023 11 06

I show Bevi's conversation where you say the money is frozen as a guarantee that it is protected. That you needed 2 documents. I show you how I got what you asked for right away.

Hi Mostbet that you are not ashamed?????

Me Who waited so long for Mostbet to hear from me

When they finally get in touch, you're blue. Although I am sending Proof of my balance where it says my Id on the account and the sum of 9675 Euro. Before they you the account.

Although I am also sending all the evidence they wanted.

Then I wonder why Specialists have checked my account is active and no profit?

the profit was over 12200 euros. But I went down to 9657 and that's when you froze the account. Pretend you were looking for Profit of 9657 euros? Although you know that what we are complaining about is precisely my money which is now Gone from the balance?

Peter you need to tell them what they are doing.

I hav

I also sent Proof when I got rid of the money immediately minutes later.

What are they trying??

Peter HELP me from all your heart. They know they have my money but they play Dumb.

Tell them ombde really looking at the 6. November 2023?

Ask them how I have all the evidence I on the Balance date.

Ask them Why did you Freeze the account and deny? Why Lie?

You may be reported for Theft or Robbery. What difference?

What more should they deny? that my deposits of 3000 euros are also not visible??

I think Mostbet should answer honestly and not pretend not to see anything wrong.😡😡😡😡😡😡

Hello, Dear Ybara!

Thank you for the provided information. We have sent a request for a second thorough check. This is a non-standard case and verification may take some time. We will get back to you as soon as we receive a response. Thank you for waiting!

Best regards, Mostbet.

Hi Mostbet.

What do you mean by second thorough inspection?

Please after I submitted everything you requested it has been completely silent for like 3 weeks.

By then I had already Waited and Waited for your answer.

THEN YOU ANSWERED HERE AT CASINO GURU.

THAT YOUR SPECIALISTS HAD ALREADY CHECKED OUT.

So now I wonder MOSTBET. What will you answer here next after another 100 years of waiting.

So honestly you can start sending back money I deposited of 3000 euros which you also choose to hide on my Mostbet page?

SORRY I'm angry.

It's because I don't trust you investigation or whatever.

Thank God I have Casino Guru. Otherwise, I don't know what you would have done with me.?

Then even with all the evidence ADMIT to me that you took them just like that for no reason?

Hello, Dear Ybara and Casino Guru!

Thank you for waiting! We have sent the information to the Casino Guru representative in private messages based on the results of the investigation. We hope it will help to come to a resolution of the complaint.

Have a nice day!

Regards, Mostbet.

HI MOSTBET I HOPE FOR A SOLUTION I AM WITH.

ESPECIALLY MY MONEY THAT I DEPOSITED?

Thank God I have PROOF of everything.

From 3 deposits I made.

Plus the balance when you froze my account?

CASINO GURU HOPE YOU HELP US SOLVE THIS.

Above all, be careful that they do not mislead you.

Casino Guru will contact you on my Mail about how it goes.

Am I in a situation where my money is needed?

I hope you write to me on my email about what Mostbet writes to you???

Thanks.

Greetings, I apologize for the delayed response as I was ill over the course of the week.

Dear MostBet Casino Team, I have inquired to my colleague in the thread too but neither of us has received any information yet. Could you send the information one more time to my email, please? (peter.c@casino.guru)

Thank you in advance for your cooperation!

Hello, Dear Peter!

We sent you information on Skype. We will be waiting for your response. 

Best regards, Mostbet.

Hi Mostbet

Soon it's Christmas. My money still with you.

Hi Peter what is your Skype name? Curious about what you got from Mostbet?

My Skype name is live:.cid.4e7938b694e74439

Mostbet you can also send me on Skype how you are going to solve so that I get the money before Christmas.

?

I do not understand. What and why are you delaying?

1 month without Sorry without anything from you. Without apology. NO MONEY PAID TO ME.

PS Mostbet it's enough NOW!

Take care of my children so they have a nice Christmas celebration to see Framemot

Dear Ybara, I am in contact with a casino representative and we are currently discussing your case. I ask for your patience during this process.

I would also like to ask you to please refrain from sending me multiple emails asking for updates. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 800 complaints simultaneously, necessitating thorough investigation and analysis for each case. Sending daily messages will not expedite the process; in fact, it may have the opposite effect.

Thank you!

Dear Peter.

Thank you for your reply, when Veronika and I wrote on email, I thought that was how it was done and therefore I panicked a bit and thought that you were uncommitted.

But then I know you're doing your best.

Regarding patience, I must say that it is not easy. 1 month is a long time for me to be calm.

I absolutely do not want to disturb you, but I feel that I am annoyed that apart from the money, they have not even apologized to me or said sorry?

I just can't understand how they have a 9.5 rating from you in casino guru.

Not to disturb you Peter, but they could at least in the meantime have given me back my money that I deposited (€3000)

Then the rest €6675 I could wait for.

But now 1 month and nothing they have given me. Then you feel so offended and disappointed.

Dear Ybara, I would like to ask if you could please provide the proof of the deposits you sent my colleague beforehand but in separate files instead of edited together so they can be reviewed in more detail. You can send them to my email. (peter.c@casino.guru)

Thank you in advance!

Dear Peter.

I sent the information you needed.

The ones you wanted in each file.

The deposits on November 6.

If you need anything else, just let me know

I have provided the information about your deposits to a casino representative and it is being reviewed by their finance team now. I am hoping for a positive outcome. I will keep you updated about any further developments.

DEAR PUBLIC and GURU casino.

Important message that I hope reaches all Players around the World.

It is the case that for over 1 month I and GURU Casino have submitted all information to Mostbet.

They deny my deposits as well as my Profit.

I myself feel mentally ill and have given up hope.

I am on sick leave from work.

I have watched before my eyes when they first freeze my account and then delete all deposit history and game history when the account was opened.

Casino Guru, who rated Mostbet 9.5, has been an intermediary between me and KriminellBet (MOSTBET)

THE worst was that on day 2 they wrote not to worry. Your money is frozen and is not visible on the Balance.

Mostbet wanted all the documents and got it.

Now they say that careful checking of the account shows no deposits.

I have always told Casino Guru to beware of their psychological beliefs as these are Mostbet no pranksters but Really planned Organized Fraud.

Now I contacted my Klarna Bank, which has started an investigation.

It will be interesting to see what Mostbet will explain that the money has gone?

Klarna bank has just sent me that they have all transactions in exactly one second.

Mostbet is controlled by the Russian mafia where they use the Casino only for money laundering.

I wonder how Casino.guru can stand against these Gigantic METHODS that Mostbet uses?

I gave Mostbet a nice chance to have a dialogue through Casino.guru to solve it without my bank's involvement.

Now I feel that Mostbet not only took my money of 9675 Euro but also our time energy and power.

That is all.

Disgusting empathetic scammers are What Mostbet Is.

Mostbet place is Blacklisted as well as lost License.

Thanks from TA

Peter MOSTBET WOULD ANSWER NOW THEY ARE COMPLETELY GONE?????????

Dear Ybara, due to conflicting evidence provided to us from both sides we’re not able to help further. Your option now is to file an official complaint to the authority the casino operates under which is the Antillephone Gaming Authority (certria@gaminglicences.com). I will provide you with a guide on how to contact them through your email. Let us know how they responded. I am sorry we could not be of more help on this occasion.

Best regards,

Peter

Dear Ybara,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.

Hi Peter. It's nice that you remembered me and that you haven't forgotten me.

Nothing has happened to me Mostbet even denies that I deposited money and played they deny everything and say as you already know with all the evidence.

I wrote to Mostbet please please I just want my deposit money back nothing else.

I didn't even get that.

Regarding Answers to the Licensing authorities, I have written and called but unfortunately they have not helped me or answered me.

It's impossible for me to feel for them??

I don't know what I can do anymore. I would be so happy if they just gave me back the 3 deposits I made with no winning money?

Thanks

Dear Ybara, I'm sorry to hear about your experience, unfortunately, you are not alone as the regulator which the casino operates under is what we consider a passive one. Fortunately, due to changes in the legislature in Curacao beginning the next year, there will be a new singular regulatory body operated by the government of Curacao instead of third parties. I would recommend contacting this regulator once the casino moves over to this new license and contact them there. I will close this complaint once again for now and once the new license's complaint form is available it will be reopened and I will assist you in contacting them. Thank you for your patience during this time!