MostBet Casino - Player's account is frozen with no response.

Hi. My account was frozen previous week (Tuesday). Without any warning. Mostbet just sent me an email and asked to sent my identification files. I did it and since then, a week passed without any reply. I tried also to solve the problem in live chat but the give me no answer. They keep teling to wait. I have sent a lot of email without any lucky. My id is 199259937.

I just want to solve the problem and I get no response.

Please help me!

Thnx

Dear Johny88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player in the casino? 
• How did the casino inform you about the blocking of your account? 
• Is there any withdrawable balance on your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I opened my account 2 weeks ago if i remember well 25.09.2024 . When i opened my account i asked if a verification was needed and the support team told me that i dont have to do it and i can do it later. So i start playing and then in 02/10 i received an email that my account was frozen. To solve this situation they asked my to sent some verification files. I sent these files and i dindt receive an answer so i spoke with support team and they told that i have to wait an answer from the mail i send and they could help. After 4 days with no answer i resend the email but nothing. The email they told me to send my data is id@mostbet.com and the other i asked for help is gr@mostbet.com. Even in the other email they have i sent an email so as they inform me but nothing.

I cannot withdraw any funds and they block betting also .

Please help me i dont know what to do!!!

After a week they Response to my email (after i opened complain, random???) and they asked for another document. I send it. I will let you know with any news i have.

Goodmorning!

I send the files, 3 days passed and no response!!!

Hope find a solution!

Goomorning,

I received an email that says that my files are approved but there has to be a vdeo call via skype as last part in verification. They put me a scheduled call on 31.10.

I will let you know about the result.

Thanks for the update.

Please send me the communication you received from the casino regarding the result of your verification.

• Share a screenshot here or forward the email you received to my email at tomas@casino.guru
• Could you please specify the amount of winnings you are trying to withdraw?

Good afternoon, I didn't try withdraw any funds. Just mostbet asked for a verification. And they frozen my account without even a warning and without any information why the did it.

The other really strange thing, is that the whole process will take a month!!! Is this normal??



Thank you very much for your reply.

Could you please confirm there is no balance on your casino account?

Did the casino initiate the verification process?

Have you previously made any deposits in the casino?

Hi.

In my account there is an amount of money and they freeze my account and I cannot even withdraw the money. As i send in the previous messages, casino started the verification. But it is taking so long time. From the time they frozen my account a month nearly passed. I had one deposit that was completely properly (in 2 days). I don't understand why this happens...

Good morning,

I send an email on Friday, so as Mostbet, verify me the apointment for video call on 31.10.2024, and they send the same message with deferrent dates.

They didn't reply my question.

They only write meanless emails.

Its like a chatbot replies...!!!

What can I do???

I just asked, as reply, the first apointment to be done!!!!

In addition, I would like to tell that is the worst experience in support I every had (mostbet) . The live chat doesn't help and they ask only for email so as the problem solve. And even when I sent email, they reply with a lot delay, and the don't give right answer.

I understand this must be frustrating for you. Before we contact the casino, could you please specify how much your withdrawable balance in the casino is to your knowledge?