The player from Italy played in the sports betting section and won. He tried to verify his account, but it has been blocked instead. We were forced to reject this case since it is sports betting related and we don't have enough insight to continue resolving this case.
MostBet Casino - Player’s account has been blocked.
Amount: €1,320
MostBet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I registered regularly with mosbet, I made 5 bets on sports bets, 4 of which were winning. Subsequently, when I entered my account, it was written that my account was temporarily blocked. I sent emails, they replied asking me for photos of my documents with me showing them and a document for the residence, also I was asked to show myself with them live on Skype for an interview. I proceeded to do everything, I thought I had solved it, instead I found myself with the account blocked, in addition to preventing me from accessing my account, they also prevent me from accessing the site! The only email they responded to my complaints said it takes up to 60 days for verification. In my humble opinion this is a scam. They stole my paid-in money plus winnings. Hope you can help me. Gianni F ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Gianni,
Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue.
Did you play in casino section as well, or were your winnings obtained only by sports betting?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Gianni, as I mentioned in my previous message, our website focuses on online casinos issues only, because we don’t have enough insight in the field of sports betting to take on this kind of issue. Therefore I am forced to reject this complaint.
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
