MostBet Casino - Player is experiencing an undefined problem.

I don't believe the money in my account, unknown people put money into my account in September, I had no connection or access to the Internet for the whole of September, I contacted the Security Service of Ukraine, they checked the information and it is reliable, but BC denies it and does not want to return the money help please

Dear grubikvova243,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

On the 13th and 14th of September, I replenished the account with the site for 42 thousand UAH, having won 32 thousand UAH, after winning, problems began, the money was not withdrawn, and in the end they disappeared from the net, on the 27th of September I also replenished the net by 24 UAH, but the money was all withdrawn, I wrote to the administration for what they gave data for 37 days, even if I wrote for 13 and 14

еюПлатеж №: 63481181614DB,Платеж №: 63493394594DB,Платеж №: 63499922395DB,Платеж №: 63506571971DB,Платеж №: 63506715877DB,Платеж №: 63920094040DB,Платеж №: 63920942772DB,Платеж №: 63924885741DB,Платеж №: 63926617570DB,Платеж №: 63926991128DB, Payment No: 63927476072DB, Payment No: 63930158885

They refuse to return these payments, due to the rules there is no possibility of a return, but I could not withdraw them, please help

I contacted the bookmaker and provided payments to them by mail, but they categorically refuse to give money, I even contacted the bank, they claim that the money is all credited to the casino, the fact is they simply don’t give money back

It is still a bit confusing. Do we have two issues here?

1) "On the 13th and 14th of September, I replenished the account with the site for 42 thousand UAH, having won 32 thousand UAH, after winning, problems began"

Have you received your winnings of 32K?

2) "on the 27th of September I also replenished the net by 24 UAH, but the money was all withdrawn"

Do I understand correctly that this is about a lost deposit? You deposited funds into your casino account but they were never credited accordingly?

yes, I won 32,000, but I could not withdraw them, the transactions were constantly rejected, on the 27th, I replenished the accounts, the transactions were successful because the checks arrived, but they did not enter the game account, but BC says that everything arrived successfully

Could you please forward the payment receipt for your lost deposit? My email address is petronela.k@casino.guru.

How much is your active balance now, please?

Thank you in advance.

having thrown off the screenshots to you, the balance is active, I have already corresponded with the bookmaker, he claims that the money has come, but I’m still waiting for them, even the bank confirmed that everything is on the BC’s brush, I would even write a sting to the police, but I haven’t given it yet, I’m waiting for your help if you can’t help at least to return my own then I will give sapibo

I have received two sets of receipts from you.

four receipts for 10,000 UAH each from September

two receipts for 9,000 UAH and 4,000 UAH from October

I'm sorry but I still do not understand what happened. The only receipt from the 27th of September is for 10,000 UAH. How is that connected with your previous statement, please?

"the money was not withdrawn, and in the end they disappeared from the net, on the 27th of September I also replenished the net by 24 UAH"

the money did not arrive in the game account after it was replenished, the bank assured that the money is already in BC

and the profit of 32,000 was not withdrawn back in September

how is my business, I'm waiting for answers and money

I still don't understand from your screenshots which deposit transaction wasn't successful.

these broadcasts were successful in the bank, but they are not on the game balance

I submitted applications to the police and the authority for the regulation of gambling games at BC, and they gave the opportunity to BC if 93% of the payments are returned, then the application will not be processed, pass it on to BC

Retronella, good evening, in such cases, the casino in Ukraine must return up to 93% of what the casino visitor listed, so the representative of the cyber police emphasized, so tell the bookmaker that the police are waiting for an answer on this case

I'm waiting for answers to my offer until the applications go through, then I will be able to return the money through the court, but the amount will be different

Dear Casino Guru, what's wrong with me?

the casino refuses to go to the meeting, let them at least return my money so that I do not contact the police

You still didn't specify which transactions weren't successful. This is the last call to mark those transactions on your forwarded screenshots, otherwise, your complaint will be closed. Thank you in advance for your cooperation and understanding.

did everything right??

Player's additional comments:

"good evening Retronella, I made a decision if the Mostbet casino returns only two payments, I will not have two claims for 10 thousand and the case can be closed"

None of those transactions were successful, is that correct?

yes

I understand now. Could you please advise why you kept depositing money if none of the transactions went through?

I was told that they would return

and now I understand that they won't go in on their own

Petronela, will the payments be returned to me or not?

Who promised you that payments will be returned? Have you saved this communication, please?

the payments were credited to the casino, but they are not on the account, the casino said that they will be returned, but they are not

Your funds were credited to casino, but not to your casino account? Who promised you that payments will be returned? Have you saved this communication, please?

Dear grubikvova243,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.