The player from Italy had deposited money using a Revolut Visa card at Mostbet, but the deposit had not reflected in the casino account. Despite having the transaction proof from his bank, the player's issue had not been addressed by the casino's support chat. After the player had received a message from Mostbet acknowledging payment issues, the problem was resolved more than 24 hours later with the deposit finally reflecting in the player's account. We then marked the complaint as 'resolved' in our system.
MostBet Casino - Player experiences issues with deposit not appearing.
Amount: €150
MostBet Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Hello, I made a deposit using my Revolut Visa card (which I have previously used with Mostbet without any issues) and the money has not appeared in my Mostbet account... The support chat is horrendous, they completely ignore me and I'm still without my money. Obviously, I have all proof of payment with the Visa card.
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11 months ago
Dear suguiguiloko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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11 months ago
Translation
Hello, the payment was made without problem and it was by Visa card, I have the transaction in PDF from my bank.
On the other hand, I received a message from mostbet saying that they had had problems with payments that they hope to resolve it soon... more than 24 hours have passed and still no news of my money.
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11 months ago
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resolved, they just deposited the money. THANK YOU
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11 months ago
Dear suguiguiloko,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
