MostBet Casino - Player experiences issues with deposit not appearing.

Hello, I made a deposit using my Revolut Visa card (which I have previously used with Mostbet without any issues) and the money has not appeared in my Mostbet account... The support chat is horrendous, they completely ignore me and I'm still without my money. Obviously, I have all proof of payment with the Visa card.

Dear suguiguiloko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Hello, the payment was made without problem and it was by Visa card, I have the transaction in PDF from my bank.

On the other hand, I received a message from mostbet saying that they had had problems with payments that they hope to resolve it soon... more than 24 hours have passed and still no news of my money.

resolved, they just deposited the money. THANK YOU

Dear suguiguiloko,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru