Mirax Casino - The player's bonus was not credited.

I decided to make a deposit and give this one a try as I received an e-mail- $1 deposit get 150 free spins. I even e-mailed support to confirm prior to depositing. I clicked on the link made my deposit and as I hadn’t heard from them contacted support regarding promo. First they said I needed to upload a better snapshot with promo offer. After two emails stating my snapshot wasn’t legible I forwarded them the e-mail. They told me unfortunately they could not honor the promotion because I didn’t use the affiliates link to register. I clicked on the link in the e-mail to go to the casino. They baited me and I will not play with them again. 0 stars.

Hello Stoutness716,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mirax Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did the casino forward you any evidence that you have registered from the wrong link? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Stoutness716,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.