The player from Germany requested an account suspension due to gambling addiction immediately after making a deposit. Despite the promise of a refund for the 100 Euro deposit, the account has been suspended, and the player no longer has access to it or the ability to communicate through live chat.
MilkyWay Casino - Player’s account has been closed and funds are delayed.
Amount: €100
MilkyWay Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
MilkyWay Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
3d 4h 49m 40s
Case summary
3 days ago
Public
Public
4 days ago
Translation
Hello, I was able to make a deposit at the casino. However, I immediately requested my account to be suspended due to gambling addiction. I asked for the 100 Euro deposit to be refunded to my bank account 
which was promised to me. My account was suspended, and I no longer have access to it 
I was blocked on live chat. I would like to have the 100 Euro, which I did not gamble with, refunded.
Automatic translation:
Public
Public
4 days ago
Dear Alineb1991,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your refund and understand your concern.
However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If you still haven't received your refund by 14 days since requesting it, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
3 days ago
Translation
And why does the casino suddenly block my live chat and I can no longer speak to them????
Automatic translation:
Casino Guru is examining the case
