MiCasino - Player's account unexpectedly closed.

Hello, I am an active player at this casino who takes advantage of the friend referral bonuses offered by the casino. I have already brought in over 6 people to register at the casino. Although I've won very little or almost nothing, the goal was to play and try to win something without the risk of losing my deposits since the casino gives you a bonus for referring a friend. Everything was fine until I tried to log in and found that my account is inactive and was closed without prior notice or my consent, and without violating any terms and conditions of the casino. On the contrary, I was bringing in more customers.

They closed my account out of the blue, marking it inactive. I spoke with the chat support and they told me that it was a routine procedure and there was nothing to worry about. But what are they doing if they did not inform me and proceeded without my consent or prior notice?

They tell me that I will get a response as soon as possible and I do not believe them because it takes an eternity.

I say this because they did the same thing to my friend who referred me to this casino; closed his account over a month ago and have not provided any explanation. His case was even worse because he left money inside, had a large playing bonus that he was unable to withdraw or use his bonus. And the same is happening to me, I am sure they will not respond promptly, or they may not respond at all. I believe they are just saying this to placate me. However, I am not calm because the way they've treated me is terribly unfair. I simply want to have my account reactivated so that I can play. The way they handled this, with no consideration or empathy for their customers, is unacceptable.

Dear yuyi1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint.

If the casino withholds or has confiscated the winnings of anyone you know, please let them know they can file a complaint on our service. We'll publish it and try to help.

I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Tomas

I'm telling you this because I referred a friend and my friend hadn't been there for a day and they closed his account plus his earnings and they don't give him any answers. My friend registered with my registration link and now I feel guilty because they are giving them a bad time because I recommended said casino, they closed my account anyway and that attracted clients to them, clients who deposited in their casino and won very little and they fill their pockets.

My account was closed without any suspicion or reason.

They don't give me waiting time to see when this is fixed, that's not fair to anyone and a lot to me who attracted clientele to their casino, I was almost never able to win at their casino, what suspicion should they have? Nor did I take advantage of any game or bonus or something that violated

It is a tremendous injustice.

I understand your point.

We'll try to help your friend and ask the casino to explain the situation.

Unfortunately, in your case, if your account was closed without any balance, our hands are tied and your complaint will be rejected.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.