MelBet Casino - The player struggles to withdraw his balance.

I won funds, played without a bonus, submitted 3 applications for withdrawal, two applications for UAH 4,500 and one application for UAH 4,000, for a total of UAH 13,000. Applications were processed from 08/09/22 to 08/18/22 after my letter to the post office, these 3 applications were rejected and the money was returned to the balance. Later, I again put it on the withdrawal by creating one application for the amount of 4000 UAH. And again the request hung. I couldn’t stand this nonsense and turned to the chat for help, to which I didn’t receive a single adequate answer, the chat operator by the pseudonym Angelica simply behaves inadequately, without giving a single answer to my questions, it feels like this operator is just a BOT !!!! not a living person. In general, I was very interested in why there was a cancellation of my previously created applications, to which I was told that after the cancellation of applications, it was necessary to contact the chat until the last application was submitted! But this is complete nonsense! Everything and everyone can clearly see why they were previously rejected. I offered to withdraw my winnings to another bank card, to which they refused me, without explaining the reasons. So, the most interesting thing is that I used to withdraw and make payments from the same bank card, the MASTERCARD card method. As I see it, this company is simply engaged in dishonest activities, and they behave just like SCAMMERS!!! I have screenshots of correspondence with the operator, as well as screenshots with deposits and withdrawals to the same card as now.

Hello Nadejdanadejda,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Melbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I did not go through verification, before that I already had a withdrawal on this site. The only thing that was asked of me earlier was an extract. Now the application is being processed again, earlier why there was a cancellation they cannot answer, since a new application has now been created. As they explained to me, if it is rejected again, then in this case it will be necessary to make a minimum deposit from another card, make 1 to 1 rates, and then send a passport photo and so on, since I am changing the withdrawal method. The story is kind of a mess. And what kind of nonsense is it not to give an explanation for what reason the withdrawal was rejected just because I made a new application.

You see, I waited like a fool for 9 days and my applications were rejected. Why in this case they did not give an explanation and the reason for such a cancellation.

And just now I went to the site, the application was rejected again, I immediately turned to the chat operator while asking me to clear the cache and cookies. I am starting a correspondence with them, Kyiv time 1:39, date 08/22/22. at the end of the result, I will inform you that they will answer why the withdrawal request was rejected once again.

I just finished the correspondence with the chat operator, I didn’t hear something significant. I was told that there are difficulties with this method. When asked if the same difficulties with the VISA method, they refused to give an answer, referring to the fact that there is no such opportunity to find out from anyone, and that this can be found out only after an application for withdrawal is made. So that's what I think about this correspondence, at the moment I am faced with a DECEIT at least this chat operator, I explain why. Administrator, financial department as well as those. the department cannot know whether this method works correctly or not. This is impossible, they all know, I believe that I am facing fraud on this site, and I ask you to rate this. For my part, in the morning I will start making a deposit from another bank card and another method, as well as send them a passport photo, etc. everything they ask. As I see it, at the moment, somewhere over the past few months, there has been a problem with the withdrawal of the VISA method to the card, and on MASTERCARD, I almost never see this. This company just deceives me thereby delaying my withdrawal of funds from their company. If you have the opportunity to somehow check them, I personally doubt that this information somehow corresponds to reality !!! I send you screenshots of the last correspondence with them.

I think that if there is a problem with withdrawing to methods such as VISA and MASTERCARD, then in this case they are obliged to withdraw my winnings without any further investments to the methods that they have on the site. What are these requirements to lay down something else, this is their problem that they cannot withdraw funds from some problems, there are no words !!! So I want to write nasty things to them! Insolence second name

Please give an assessment of what is happening, as they say To each according to his merits!!

Don't really take action before this site!!!!!!!!!! Why do you have a good rating about this company, is it generally an official company with a license that provides betting services or is it just some kind of sharashka office !!!!

The thing is that already in the morning at about 5:00 o'clock I uploaded the documents and also made a replenishment from another card bank by a different method, and so the application hung again, the money will not be withdrawn. They answer me wait for the final result!! They just laugh again to wait 9 days you need!!! I have been waiting for my withdrawal for 14 days. They have some problems with payment methods. I offered them that I can withdraw to a crypto wallet, but they require a deposit from this wallet, which I can’t technically do. NBU The National Bank of Ukraine banned the purchase of cryptocurrency during martial law!!! I'm trying to convey this to them, but they flatly refuse withdrawal without replenishment !!! I don’t understand what they have the right to demand if I can’t get my winnings from their payment system, but to be honest, I don’t believe that this problem really exists, I think they are just deceiving me! If anyone wants to agree with the management and the administrator, and by any means withdraw the winnings, and do not continue to demand anything else from me. I will show screenshots of their answers for today + show you a screen on which they approve the withdrawal to another bank card, because I passed the verification completely, but the problem remained unchanged

Pay attention, the output is allowed verification passed. They just don’t take it out, there’s still enough arrogance to download the right!

Hello! Your withdrawal is being processed, please wait for the final status.

Sincerely,

Melbet team

Hello!! Today I faced another scam on this site! Since the money is not withdrawn to a bank card, today I decided to make deposits from another bank card and from another bank. It didn't help either!! All the same, the application hung. After that, I decided to make another deposit, but from a crypto wallet and then tried to withdraw them!!!! But here the following happens when I try to withdraw money to a crypto wallet, I don’t have these methods, I turned to the chat and asked how I can withdraw money to a crypto wallet, and then they answered me like this !!!! WITHDRAWAL TO A CRYPTOCURSE WALLET IS POSSIBLE ONLY THE AMOUNT FOR WHICH THE REPLENISHMENT WAS MADE!!!!!!!!!!! But now, for a minute, I was extremely surprised by this and asked for a rule clause where such information would be indicated, to which I was told that there was no such information in the rule clause !! And how are these not the main rules of the site? Yes, this impudent operator just invents such nonsense right on the go !!!!! Deal with this, because I'm just ready to raise the entire Internet wherever possible so that this site would simply be punished or even closed down by whoever issued that license to them !!! Just bastards!!! I wrote to them like that, I won’t leave it like that, then she started to invent further and wrote that the withdrawal is available on those details from which there were the most replenishments, referring to paragraph 6 of the rules, subparagraph 3, when I read those rules there was completely different information, and after when I wrote in the chat that the operator messed up something and asked if these were the rules for which she wrote to me, after which she just PROMAROZED!!!! and did not comment on anything! I'm just wondering if this madhouse of the year will end???? What kind of rules do they write to me that do not exist at all !!!! I send you pictures taken from the correspondence

Operator Arina, I would say that this is not a chat operator, but simply Bot Arina!

Hello! We see that today your withdrawal to a bank card was successful. How do we understand the problem was successfully solved? If you still have any difficulties, please let us know.

Sincerely,

Melbet Team

So indeed I received an application for 1000 UAH. Now I have created 3 applications for 4000 UAH. Two of them have also been processed and the third is still in processing.

All the money was withdrawn in full, all 13,000 thousand claims I no longer have. Many thanks to all your team including you personally!!! For help in getting my winnings))) if it weren’t for you, I don’t even know how much more they would have withdrawn, once again many thanks !!!!!!

You can change the complaint to the status as resolved, I have no more complaints.

Thank you Nadejdanadejda for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick