HomeComplaintsMelBet Casino - Player's account has been blocked.

MelBet Casino - Player's account has been blocked.

Amount: 52,000 INR

MelBet Casino
Safety Index:Above average
Submitted: 26 Jun 2023 | Case closed : 13 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India has experienced withdrawal issues after their Melbet account was blocked. We closed the complaint because the player stopped responding.

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1 year ago

My melbet account is blocked all documents are provided

But no reply given

Please help me for unblock my account



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1 year ago

Dear sauravbhosale0505,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Melbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did you learn about your account being blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago

Yes I am player playing match bets my account is blocked .

Bet limit and odds are decreasing

Bet limit is less than 100 RS match odds also less than other melbet account

My current balance is 52242

No active bonus

I am not using any bonus


Please help me for withdrawal my money


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1 year ago

Could you please explain if the casino accepted your documents for verification? Did they explain why your account was blocked? Do I understand correctly your winnings come exclusively from sports betting?

Could you please explain what 'other melbet account' are you referring to?

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1 year ago

Dear sauravbhosale0505,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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