MegaRush Casino - Player’s deposit has never been credited to her casino account.

I just joined Megarush Casino and made a deposit through my bank using e transfer.

I have confirmation the money was sent but has not made it to my account as of yet.

I contacted customer service and so you have to go through a process of finding where the money is of course.

If the money shows up I told then I probably won't use the company that you have to deposit ones funds into a account.

I'm just putting it out there because of a deposit issue.

Maybe there is a glitch but I can't even cancel it from my online banking and get credited.

Dear Roberta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please forward your payment receipt to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you very much, Roberta, for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello,

Thankyou for all your help in trying to get this issue resolved and I appreciate it greatly.

Best regards,

Roberta

Hello Roberta,

I'm Nick and I'll be assisting you from now on. Do I understand it correctly that the payment has been canceled by you in the bank? Was the money refunded already on your bank account?

Please note that if the payment was canceled and the bank is going to refund the money, there isn't anything that the casino would be able to do, therefore the complaint will be irrelevant as well.

Looking forward to your answer.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason and as the player stopped responding.