The player from Germany requested 3 withdrawals. Unfortunately, they haven’t been processed yet. The player was paid out.
MegaRush Casino - Player hasn’t received withdrawals.
Amount: €1,500
MegaRush Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I have already written to the casino several times whether my withdrawal was rejected, no answer. Because it is not apparent. I am sending a picture.
With best regards 
Automatic translation:
Public
Public
3 years ago
Dear karsten87,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you indicate whether this was your first attempt for a withdrawal, or you’ve made successful withdrawals before? Would you be so kind and advise if you have passed the KYC verification?
Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, if there is any.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Awesome news, karsten87! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
