Megapari Casino - The player's withdrawal was delayed.

I already requested my Withdrawals more than 10 days ago and this casino doesn't pay.

I receive a reply informing that it is approved but they do not know what is happening and do not present a solution.

megapari stopped making payments ATTENTION, their accounts were blocked due to the fact that they are connected to the Russian Federation.

I always received my withdrawals but once the conflict started I NEVER RECEIVED PAYMENTS AGAIN.

BE CAREFUL AND DO NOT PLAY OR PLACE BETS ON THE GAMES BECAUSE MEGAPARI STOP MAKING PAYMENTS.

THEY BECAME A FRAUD AFTER 2 YEARS OF PAYING CORRECTLY.

SINCE MARCH 1, THEY HAVE STOP PAYING TO THEIR CUSTOMERS

HERE I SHARE MY TOTALLY TRUE EXPERIENCE.

ALERT TO MEGAPARI CASINO PLAYERS WHO KNOW THAT, THE CASINO STOPPED PAYING!!!!

Megapari stopped having chat, and stopped responding to emails.

IT'S LOST MONEY.

VERY CAREFUL MEGAPARI CUSTOMERS (LIKE ME)

MEGAPARI STOPPED PAYING WITH THE BEGINNING OF THE CONFLICT.

GREETINGS .

ANTONIO

Hello António,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your balance?

Please note that if you were not verified in the past, it might take up to 14 days for the money to arrive after the verification is complete.

Looking forward to your answer.

Regards,

Nick

I've been playing for over 2 years and I've already spent thousands of euros, I've sent all the documentation that the casino asked for more than 2 years ago, and after a year I had to send it again.

there is no bonus involved in the withdrawal, which leads me to conclude that the casino failed to pay.

since the conflict in Ukraine I have never been able to carry out surveys

Hello António,

Thank you for all the information. I'm sorry for the situation and we know that neither the player or casino is the reason for such troubles. I believe that the casino would be able to find a solution to pay. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello António,

I looked at your complaint and will do my best to help you. I would like to invite Megapari Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Megapari Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Hello,

I've become familiar with the case and got in touch with our support team to dive deep into the details. Unfortunately, I've got negative feedback regarding the manner of conversation that the player held. Our managers do not reply to offensive or rude speech towards the team, although their main goal is to ensure overall support to any players' query.

Moving further to the main point of the complaint, I have asked my colleagues to look through the withdrawal attempts that were made by the player. According to the Terms and Conditions article 7. p.4 https://megapari.com/information/rules any withdrawal is possible only to the same payment method which was used by placing the deposit. The requests made by the player referred to another payment method, different to the one that was used by placing the deposit. Thus, the requests were automatically rejected. We have sent an e-mail to Antonio with further instructions to the withdrawal.

I'm deeply convinced that both parties should have avoided the case led to that complaint by upholding a more professional tone of voice. Each company must ensure professional support by solving customers' queries, whereas each support manager deserves a respectful attitude. Nevertheless, we do appreciate the loyalty expressed by Antonio and are happy to offer a special bonus designed for Antonio individually.

Thank you Megapari Casino team for your reply and explanation.

Dear Antonio,

Could you please update us on the status of your withdrawals? Did you manage to withdraw your funds?

I couldn't withdraw, nor did anyone else contact me

I ran out of my money

Hello,

glad that the Casino Guru team has taken part.

The player made 3 withdrawal attempts and only one was approved successfully on 21th March. At that time, the player did not contact the support team regarding that withdrawal straightaway. We may easily come to a conclusion, the withdrawal was successful, and the player did not have any difficulties regarding that withdrawal.

In the beginning of April, the player contacted our support team with a query that the withdrawal can not be processed. The reason for that we have provided above - the player tried to use different payment methods. In order to enable the withdrawal according to the payment policy, the player was asked to place a minimum deposit with the preferable payment service. For example, if a player places a deposit via Skrill and requests a withdrawal via Astropay - the request will be rejected. In that case, the withdrawal is only possible via Skrill. Anyway, the player kept placing deposits on MegaPari - last deposit dates from the middle of May. Each withdrawal requested to the correct payment method was accordingly approved. I had a look into the player's account - according to its balance, the player has succeeded to make a withdrawal with his last request.

The player claims "Megapari stopped having chat, and stopped responding to emails." - I attach screenshots with a reasoning why support managers have come to a decision to stop reacting to offensive behavior. You may also find a recent e-mail from my colleague who consults the player on the payment policy once more. After the conducted research on the present complaint, we make up a conclusion that the player was disappointed with the delay caused by the payment policy violation. We have comprehension for that and gladly take into account the player's history. We would be happy if Antonio accepts our apologies for the disappointing experience.

Thank you Megapari Casino team for the update.

Dear Antonio,

If the casino's statement is true, I'm not sure how I can help you. If you didn't follow the casino's withdrawal policy that was clearly communicated to you, there's not much we can do. Can we consider the issue to be resolved?

Since the player didn't follow the casino's instructions to make a withdrawal and stopped responding, we are forced to reject this complaint.