The player from Slovenia had faced difficulties withdrawing his winnings due to repeated transaction rejections. Despite having reached out to the casino's support, he had been advised to try again later and discovered that the MasterCard withdrawal option was not available. However, the issue had been resolved when the player successfully completed a transaction on his credit card. The casino had confirmed the successful withdrawal of a total of 500 EUR through three separate transactions. Consequently, we had marked the complaint as 'resolved'.
Megapari Casino - Player's withdrawal transactions are repeatedly rejected.
Amount: €500
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
I've been wanting to withdraw money to my account for a few days now, but it won't accept the transaction. I've tried various methods, but I can't get the money because the transaction is always rejected.
I already wrote to support, but they just said to try again in 2-3 days. Now I don't have the mastercard withdraw option at all.. I would like to ask for help to solve this problem.
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8 months ago
Dear trex234,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
hello, just got a transaction cpmpleted on my credit card. Problem solved, thanks anyway.
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8 months ago
Hello there, dear trex234 and the CasinoGuru team!
Dear trex234, we sincerely apologize for any inconvenience you may have experienced regarding the withdrawal process. Upon thorough review, we have confirmed that you have successfully requested and received a total of 500 EUR through three separate withdrawals.
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8 months ago
Dear trex234,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
