Megapari Casino - Player's withdrawal is missing.

Hello,

I made a withdrawal request and haven't received a response.

I made three withdrawals on April 25.

Request No. 2343208399 for $10,000. 9:52 p.m.

Request No. 2343216221 for $15,000. 9:58 p.m.

Request No. 2343293559 for $15,000. 11:05 p.m.

The last withdrawal was not credited. When I contact support, they only send me screenshots of the first two withdrawals, but I need a receipt for the final withdrawal made at 11:05 PM.

They are not resolving my issue. I have taken screenshots of the withdrawal requests, and my bank statement proves that only two withdrawals were handled, yet I'm still not receiving answers.

Hello gabetancor777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes, I have already made other withdrawals and never had any problems. My winnings are real money, not a bonus. I made a deposit of $5 thousand. To claim in the electronic wallet I need the receipts and they only send me receipts for 2 transfers.

The last communication was this morning, where they sent me the wrong receipt. The last thing I did was ask for the 3 receipts for the 3 withdrawal requests. I was told. Please contact me again in 6 hours, I sent all the necessary screenshots and PDF files for you to verify. They keep giving me thoughts about the matter.

Hello there, dear gabetancor777 and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

They already made the missing payment of 15 thousand. Thank you very much for the intervention, and the responses.

Dear gabetancor777,

We apologize for the difficulties you encountered while attempting to withdraw your funds. After conducting an investigation with our payment team, we have confirmed that the amount of ARS 15,000 was indeed not sent to you. We are pleased to inform you that this issue has been rectified, and the required amount has now been transferred to your wallet.

Thank you for your patience and cooperation in this matter.

Best regards,

MegaPari Team

Dear gabetancor777,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru