The player from Argentina withdrew winnings from Megapari but faced ongoing denial of the return despite having provided the requested transaction records in PDF format. After two and a half days, the casino claimed they were "studying the problem." The Complaints Team extended the processing time for an additional 11 days, allowing the casino ample time to address the withdrawal request. Ultimately, the case was rejected due to the player's lack of response, which prevented further investigation. The player was informed that they could reopen the complaint in the future if desired.
Megapari Casino - Player's withdrawal is delayed.
Amount: $1,000,000 ARS
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
Two days ago, I withdrew the money I won at Megapari, and they are still denying the return. I have the withdrawal receipt. First, they blamed my bank, then I sent the transaction records they requested. They wanted it in a PDF format, so I did it, and they still haven't paid me. They say they are STUDYING THE PROBLEM. It has now been two and a half days.
Automatic translation:
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1 month ago
Dear nancysales73,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 month ago
Translation
GENTLEMEN, IT'S BEEN 4 DAYS TODAY, YOUR ADVISORS JUST COPY AND PASTE THE SAME MESSAGE, YOU HAVE TO WAIT FOR THE UPDATE, WAIT 12 HOURS!!!! ENOUGH GOD ENOUGH I WANT MY MONEY, I'VE ALREADY WAITED TOO LONG! ENOUGH I WANT MY MONEY NOW
Automatic translation:
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1 month ago
I fully understand your frustration, nancysales73. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal.
Thank you in advance for your patience.
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1 month ago
Dear nancysales73,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
