The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Megapari Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Megapari Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
Hello, I tried several times to withdraw but it was never possible. First it says approved but after 10 minutes it says rejected. Until one plays back the amount won. This behavior is unacceptable given that it takes a moment to pay but to withdraw is almost impossible. I tried to withdraw via bank transfer but nothing. They told me that I had to do it through the method I used to pay, so I did that by prepaid card but it still didn't work out. ATTENTION
Automatic translation:
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1 year ago
Dear fabriziogonini,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
The fact is that the withdrawal is not really authorized, it's not a question of waiting, when I click on withdrawal, I put the amount, I click on ok and it says approved, but after 10 minutes it says rejected. And it credits me back the amount I wanted to withdraw.
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1 year ago
Translation
Here you can also see that I tried to withdraw using the prepaid card and it still didn't work out
In the first photo you can see that even on May 28th I tried to withdraw always denied and in the end after several failed attempts I replayed them
Edited
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1 year ago
Translation
I note that the balance is now at 0 so my complaint is on the fact that both on May 18 and June 12 I tried to withdraw both by debiting the current account and both (given that megapari mentions art 7 p. 4) on paper prepaid card that I use to deposit. And both have been denied, I don't want them to wait days to withdraw, clinging to the malfunction of the system so that the player replays all the balance he has.
The fact remains that to pay it works to withdraw no.
I would like to get back at least half of what I wanted to withdraw on the two dates written above, i.e. 1000 euros.
I've never had an argument with any betting site, it's my first time and I hope it's the last. Because a player spends a lot of money to play and when there is the possibility of withdrawing it is not acceptable to have all these problems.
Thank you
Edited
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1 year ago
Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
