The player from Germany is experiencing difficulties with his attempts to block his account in the casino. The player confirmed he reached an agreement with the casino and that his account was blocked.
Megapari Casino - Player's wants his account to be blocked.
Amount: €2,000
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I'm really desperate... I was a Megapari customer for years and even had VIP status with a personal VIP manager. I have now realized after years that I have a serious gaming problem and have decided to ban all my accounts. All providers immediately blocked the account. However, Megapari ignores my request. First of all they asked why I want to block the account and offered me bonuses again. After a while they just started ignoring me and stopped responding to my emails. Since I first asked Megapari to block my account I have deposited and lost over €2000. I write them several emails a day now, but get no reply. Yesterday, annoyingly, I deposited €200 again and lost it. It's just unbelievable what disgusting methods Megapari uses to suck gambling addicts into their platform...
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1 year ago
Translation
Unfortunately nothing has happened until today. My daily emails are now unanswered. Neither the Megapari Block Team nor my VIP Manager answer me. However, I can still log in...
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1 year ago
Dear goku23,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if you mentioned your gambling problems to the casino at any time?
- Do I understand correctly the casino account is still open?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear Tomas,
since months I am asking them to block my account, as I have gambling issues. Typically, they offeree me some bonus and freebets to stay and play. First, I took the bonus and continued making deposits and gambling, but later whrn I lost more and more I insisted on closing the account and wrote them daily. Once again, they tried to convibce me by telling me that I will get a freebet and cashbacks if I continue playing and losing. Now, wince I refuse to accept their offere, they are just ignoring my daily mails. Can not get a response from my VIP manager nor from block@megapari.com... I can still login right now. If you want, I can send you screenshots of our mail conversations...
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1 year ago
Please forward the communication between you and the casino to my email at tomas@casino.guru
I'll await your reply.
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1 year ago
Dear Tomas,
problem has been now solved. Megapari has promised me to close my account by Friday, once I have sent them a proof that I am currently in a treatment process and also has offered me some freebets as an apology.
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1 year ago
Dear Tomas, after talking to my VIP manager again, the freebets will be converted to cash and I am allowed to withdraw that refunded cash before my account is closed. We came to an agreement and I am very thankful to my VIP manager for solving the issue.
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1 year ago
Dear goku23,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
