Megapari Casino - Player's self-exclusion request is not being addressed.

Subject: Urgent Complaint Regarding Manipulation and Irresponsible Practices

Dear Casino Guru Team,

With a heavy heart, I am writing to you, hoping that my words reflect the deep emotional pain and despair I am currently experiencing. My name is m.li07, and I feel utterly hopeless due to the manipulative and irresponsible practices I have encountered at the gambling platform Megapari.

At various moments, I pleaded for help, begging for my account to be permanently blocked due to my gambling addiction. However, each time my plea was ignored, and I was encouraged to continue playing, despite my inner turmoil.

I have screenshots of my desperate pleas and the cold, indifferent responses from Megapari. Unfortunately, I am unable to upload all of the screenshots due to technical limitations. However, I will provide the two most important screenshots that clearly demonstrate how they manipulated me twice.

This situation has not only resulted in significant financial losses but has also crushed my soul and shattered my belief in compassion and integrity. I feel lost and alone, trapped in an endless cycle of pain and sorrow.

I implore you, as a final glimmer of hope, to hear my plea and help me find justice. May my sad story serve as a wake-up call to the dark shadow of manipulation that looms over the gambling industry.

Sincerely,

m.li07

Dear m.li07, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika

I have sent the e-mail to veronika.l@casino.guru with all the conversation that i have had with mega pari about self-exclusion

Dear Veronika,

I am reaching out to request a thorough review of my case regarding my experience with Mega Pari. While my initial request was approved by your team, I believe it is crucial to provide you with a comprehensive overview of my situation.

Recently, I have encountered significant challenges related to responsible gambling at Mega Pari, prompting me to seek assistance. Despite my proactive efforts, I faced obstacles that exacerbated the situation.

In my initial request for self-exclusion, I raised concerns about the availability of my withdrawal method, which led me to believe that Mega Pari deliberately hindered my attempts to cease gambling.

Subsequently, in my second request for self-exclusion, I explicitly asked for the permanent closure of my account due to my awareness of my gambling behavior and its harmful effects. However, Mega Pari continued to engage with me, even suggesting that I exhibited good control over my gambling habits, which contradicted my request for self-exclusion.

Furthermore, Mega Pari requested additional verification, such as my identification, before officially blocking my account, as stated in their terms and conditions. Despite complying with their request, they continued to ask unnecessary questions, further exacerbating my frustration and distress.

On April 7th at 19:26, I still had access to my account and regrettably resumed gambling, resulting in a significant loss of €6864.55. This experience plunged me into a period of depression, where I struggled with feelings of self-blame and worthlessness, exacerbated by the manipulative practices of Mega Pari.

To provide you with a complete understanding, I will organize all screenshots and send them directly to your email address. Due to limitations on the website, I cannot upload them all there, which may hinder clarity. The provided screenshots will encompass all relevant discussions regarding my self-exclusion, transactions, and Mega Pari's terms and conditions on self-exclusion.

Furthermore, I request a minimum refund of €6864.55 to cover the losses incurred due to the manipulation tactics employed by Mega Pari. Additionally, I seek compensation for the emotional distress and harm caused by their actions.

I hope that this detailed account of my experience emphasizes the importance of the situation and underscores the need for a thorough review. Your prompt attention to this matter is greatly appreciated.

Sincerely,

m.li07

Hello there, dear m.li07 and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Dear the Megapari Team,

I am writing to you again regarding the ongoing issue with my account at Megapari. While I appreciate your team investigating the problem, I would like to reiterate the seriousness of the situation and express my urgent need for compensation and damages.

As a result of this issue, I have incurred significant financial losses, with a minimum loss of 6864.55. Additionally, the stress and impact on my life, both personally and professionally, have taken a significant toll.

I urgently request appropriate compensation of at least 6864.55, as well as damages for the emotional and financial consequences I have experienced as a result of this situation.

I am willing to collaborate and take all necessary steps to reach a resolution, but I approach you with the urgent request to take this matter seriously and provide fair compensation.

I look forward to your prompt response and a positive resolution to this matter.

Sincerely,

m.li07

Dear Veronika and the Casino Guru Team,

I hope this message finds you well. I am writing to follow up on our previous correspondence regarding an urgent issue I am currently experiencing with Mega Pari.

As I have previously explained, I am deeply concerned about the manipulative and irresponsible practices I have encountered at the gambling platform Mega Pari. Despite my earlier communication with you and your team, I have not received any response regarding the progress of my case.

The situation remains serious and has had significant financial and emotional consequences for me. I am willing to cooperate and take all necessary steps to reach a resolution, but I am concerned about the lack of communication and action from your end.

Could you please let me know if there has been any progress in the investigation of my case? I am also curious if you are aware of the seriousness of the situation and the urgent need for compensation and resolution.

I look forward to your prompt response and hope for a positive resolution to this issue.

Best regards,

m.li07

Dear Veronika,

I hope this message finds you well. I'm reaching out to request if you could kindly send a reminder to Mega Pari regarding my urgent need to resolve the case as soon as possible. I've been losing sleep over this matter for nights now, and I sincerely hope for a swift resolution. 

Could you express to them the gravity of the situation and convey how crucial it is for me? Additionally, I'm curious to know your thoughts on the matter, as I've only received one response so far. 

Thank you for your assistance in this matter.

Best regards,

m.li07

Dear m.li07, 

Thank you for reaching out and sharing your difficulties. We are truly sorry to hear about the difficulties and distress you have experienced. At Megapari, we take responsible gambling and the well-being of our players very seriously, and we strive to provide a supportive environment.

To better assist you and address the issues you've raised, we kindly request that you provide us with screenshots of the communications where you have requested self-exclusion due to gambling addiction. These screenshots should clearly show that you were in correspondence with our team. Alternatively, you may forward the entire conversation to our dedicated email address at customer.claims@megapari.com.

We appreciate your cooperation and are committed to resolving this matter appropriately. 

Thank you for your patience and understanding.

Best regards, 

MegaPari Team

Dear MegaPari Team,

I already sent all the necessary screenshots of the conversation where I requested self-exclusion due to gambling addiction, along with all transaction records, to the provided email address yesterday. My request consists of two parts: I demand a minimum refund of €6884.55 and a compensation for manipulative behavior. The email containing all the required documentation was composed on April 7th at 14:54. I urgently request a prompt and appropriate response to my request.

Best regards,

m.li07

Dear Megapari Claim Team,

I'm sending this reminder regarding my previous email dated May 7th, in which I filed my complaint and provided all the necessary information. This included screenshots of conversations regarding self-exclusion and details of my deposits.

I kindly request your attention to my complaint once again, along with a request for appropriate handling and a refund of €6864.55, along with compensation.

Thank you for your time and consideration.

Best regards,

m.li07

Dear Megapari Claim Team,

I trust this message finds you well. I want to emphasize that there is no need for internal discussion regarding my request. I have already provided all the necessary information via email. Moving forward, I prefer to continue our communication through the platform of Casino Guru.

Please reach out to me via this channel for any further correspondence.

Thank you for your cooperation.

Best regards,

m.li07

Subject: Urgent Matter - Unsatisfactory Handling of Self-Exclusion and Loss Recovery

Dear MegaPari Claims Department,

I am writing to address an urgent matter that highlights two very concerning aspects of my experience with your platform. Firstly, I want to express my deep disappointment regarding the handling of my self-exclusion request, as previously described in my correspondence with your team. Secondly, I wish to insist on the immediate reimbursement of my losses, as specified below.

On April 6th, I permanently blocked my account due to my inability to stop playing. My request was clear and urgent, but instead of complying with it, I was ignored and manipulated. This unsatisfactory response has led to further financial damage and emotional distress, as I resumed gambling the following day due to my account still being open.

I want to emphasize that I have provided all the necessary information, including screenshots, deposits, and the reason for my complaint, in the hope of a fair and just resolution of my case. As a responsible casino that protects its players, preventing such situations should be a priority. It is my sincere belief that further discussion on this matter is unnecessary, given the seriousness of the situation and the evidence provided.

Following this experience, I demand that my self-exclusion request be taken seriously and that my losses be immediately refunded to my Jeton Wallet. Additionally, I demand an additional amount of €1000 as compensation for the irresponsible behavior of your platform and the emotional harm I have suffered.

The total amount I am reclaiming is €6864.55, equivalent to all deposits made after my initial self-exclusion request. I expect these amounts to be transferred directly to my Jeton Wallet, the account number of which is *******.

I sincerely hope that your team recognizes the seriousness of their mistakes and irresponsible behavior and takes prompt action to rectify this situation.

I look forward to receiving confirmation of the transfer and hope for a swift and fair resolution of this matter.

Best regards,

m.li07

In my previous correspondence, I mistakenly stated that I incurred a loss of 6864.55 EUR. Upon careful recalculation, I realized that this amount was incorrect, and the actual loss is 6823.55 EUR. Therefore, I request the refund of 6823.55 EUR, along with a compensation of 1000 EUR, bringing the total to 7823.55 EUR. Kindly deposit this amount into my Jeton Wallet account number: ********. Thank you for your attention to this correction.

Furthermore, I want to emphasize that today I also received a free bet, which I find absolutely absurd. It is inappropriate to offer me free bets during my complaint.

Dear Megapari and casinoguru complaint team,

I would like to express my dissatisfaction with the prolonged handling of my case. It is clear to me that Megapari must acknowledge its responsibility and no longer delay. It is evident that they did not want to block my account and preferred to see me continue to lose. This irresponsible behavior must cease. Therefore, I kindly request that you promptly resolve this matter and provide me with a suitable solution.

Thank you very much, m.li07, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear m.li07,

I absolutely appreciate that you shared your experiences with the Casino Guru team. Be aware that based on all the communication I have reviewed, I do not believe you are entitled to receive a full refund of your deposits. To be self-excluded due to gambling addiction, it must be clearly stated as the reason.

However, based on the conversations you had, there are indications of why you want to close it, and I believe it could have been handled better, especially considering the context of the entire conversation.

Dear Megapari Casino team,

Have you had a chance to review all discussions and can you please react?

look at this conversation.

i have lutterlay said i cant stop playing and i want to close my account permanent and dont want further questions. Is that not enough?

Yes, and your response to it was:

m.li07, If you wish to continue with our resolution, I kindly ask you to leave space for the casino team to react.

the moment that they send me the mail with that i am good player and can control my self. I lost already 3000 euro so It was cleary enough. After that i said i am not longer intrested so they had to Block the account immidiatly but they let It open and did Nothing

Dear Jozef,

I apologize if my response came across as inappropriate. I am simply very frustrated and genuinely feel manipulated by the situation. I appreciate the opportunity to continue with resolving this issue and will leave space for the casino team to react.

Best regards,

m.li07

Dear Casino Guru Team,

I would like to express my disappointment regarding the lack of response to my email sent on May 7th. I still haven't received any reply regarding my complaint against Megapari Casino. I have personally checked if Megapari has addressed other complaints, and they have indeed responded to other issues.

I appreciate the time and effort you put into handling complaints, and I sincerely hope that you can promptly address my case and provide a resolution.

Best regards,

m.li07

Dear m.li07,

thank you for understanding. I understand your frustration, and I am truly sorry about the situation you are facing. I sincerely hope the casino will respond promptly, but given that your case is not standard, I believe they may still be in internal discussions about it.

You also have every right to disagree with my opinion. Another option is to contact their licensing authority; however, I fear their response may be similar, or possibly even less favorable.

Additionally, my colleagues have also informed me that you attempted to contact them. Please note that my decision is not solely based on my personal opinion regarding your case, but is in accordance with our company's standards and policies. Feel free to reach out if you have any questions.

Dear Jozef,

I'm concerned about how the casino handled my case. Despite losing €3000 before my application and explicitly asking not to be further questioned, they failed to block my account after I submitted my ID. Even the transactions I made on April 6th confirm this. Although I initially requested not to block my account, I realized the next day, as a gambling addict, I needed protection, something the casino should have recognized.

I hope you reconsider and recognize their fault in failing to protect me as a responsible casino should. Therefore, I request a full refund along with compensation for damages.

Best regards,

m.li07

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear m.li07,

We sincerely apologize for the delay in responding to your concerns and for any difficulties and challenges you have experienced regarding the issue of blocking your gaming account. We take matters of responsible gaming very seriously and aim to support our players to the best of our ability.

Upon reviewing the email correspondence you provided, it is evident that you expressed doubts and ultimately decided against the account closure on two occasions. This is corroborated by the final email from our team, which states clearly, "Hello, your account is not closed as per your request."

Additionally, I have checked the status of your account and can confirm that it is currently not blocked. To proceed with blocking your account, please send an email to block@megapari.com with a clear and final decision to block your account due to gambling addiction. Kindly include a photograph of your identification document for verification purposes. I have notified our team and we will do everything possible to expedite the process of blocking your account.

Given the circumstances, we do not agree with the complaint and accusations made against our company. Therefore, a refund or compensation will not be issued.

Thank you for your understanding and patience.

Best regards,

MegaPari Team

Dear MegaPari Team,

I want to express my serious dissatisfaction with how my request to block my gaming account has been handled.

I clearly indicated that I did not want to answer any further questions and I sent my identification document after you requested it. My account should have been immediately closed upon receipt of my ID. Despite my clear request, you continued to ask questions. This is an irresponsible way of handling the situation, especially since I explicitly stated that I cannot stop playing.

Given this situation, I demand a refund for the amounts I lost after my request. I expect my account to be blocked immediately and that you handle such requests more carefully in the future.

Sincerely,m.li07

Dear Megapari Casino team,

Please, could you provide me with the player's transaction history after the message below?

I kindly request the closure of the player's account as soon as possible. Based on the evidence provided, m.li07 submitted the requested documents, clearly indicating an experience with gambling problems. I fail to comprehend why the account remains open.

Also after the message above, there are clear signs of a gambling issue, and he explicitly requested not to be questioned further. However, after the player provided those requested documents, your support agent still insisted.

I believe this whole situation could have been managed more effectively.

Jozef,

I want to let you know that I have already sent all the requested deposits via email.

Best regards,

m.li07

Dear Megapari Casino Team and Casino Guru Team,

I am writing to express my serious concerns and request a refund of my deposits following my explicit request to close my account due to gambling issues. I have explained this situation before, and the documented events show that there was negligence on the part of the casino, which led to further losses on my part.

On April 6th at 4:07 AM, I sent an email to your support team for the second time with a clear request to permanently block my account due to my inability to stop playing. This was a direct indication of my gambling problems. In that email, I specifically requested that no further questions be asked, just to block my account. In response, on April 6th at 11:37 AM, I received an email requesting a photo of my ID for verification purposes, which I provided on April 6th at 6:17 PM.

Instead of immediately closing my account after receiving the necessary documentation, I received a message on April 6th at 9:00 PM encouraging me to continue playing and asking for the reason for my request. I then reiterated that I was no longer interested and requested my account to be closed.

Despite this, my account remained open, and the next day on April 7th at 7:24 PM, I sent a message indicating that I wanted to continue playing, which was a direct result of the encouragement from your team. On April 9th at 7:13 AM, it was confirmed that my account was not closed as originally requested.

In your communication, it was even stated that I had no issues based on my history. However, if you look at the times of my deposits, you can see that I literally gambled from 2 AM to 7 PM because I couldn't sleep. Are these not clear signs of addiction and inability to stop playing?

This is a clear violation of the principles of responsible gambling. By encouraging me to continue playing despite my repeated requests to close my account, your team contributed to my further losses. This is negligence on the part of the casino.

Given the situation and your own terms and conditions, particularly Paragraph 48 which states that an account will only be blocked after full verification, and Paragraph 6 on responsible gambling, I hereby request a full refund of my deposits from April 6th, the date of my second request to close my account.

I have explained this situation several times now, and it is clear that I am entitled to a full refund of my losses from the moment I wanted to close my account and was encouraged to continue playing. I was even praised as a "good player," which is misleading, as gambling is always a matter of luck, and the chances are high that the casino will eventually win if someone plays a lot.

I want to resolve this issue as I have serious debts that I need to pay off. It is clear that mistakes were made by the casino and that these mistakes need to be acknowledged. I expect you to recognize your fault and accept my refund request.

Sincerely,

m.li07

I have done my utmost to clearly outline all the reasons why I am entitled to a full refund. Therefore, it is important to read the entire email so that all the reasons for my entitlement to a full refund are understood.

Dear Jozef,

First and foremost, we apologize for the delay in our response and any inconvenience this may have caused. We have thoroughly reviewed the situation involving the player m.li07, and we would like to clarify a few points.

Upon examining the player's request for account closure - based on our internal investigation, we did not find sufficient evidence to classify the player's behavior as a clear case of gambling addiction. The phrase "because I can't stop playing" mentioned in the correspondence does not, in itself, constitute a definitive diagnosis of gambling dependency - therefore the player's account was not blocked immediately. moreover, the player decided he didn't want to be blocked.

The player's last letter requested not to block the account, and there have been no further contacts since then. We would like to inform you that the player's gaming account has been blocked as of May 28.

Furthermore, we would like to emphasize that our team did not question the player further, nor did we offer any bonuses or incentives to encourage continued play - he received the standard letter that is sent to all players. Our intention was never to exacerbate the player's situation, but rather to ensure that all standard procedures were followed in verifying and processing the account closure request.

We understand that this situation could have been managed more effectively and regret any distress caused to the player. We are committed to improving our procedures to better support our players' well-being and ensure swift and appropriate action in similar cases in the future.

Thank you for your understanding and cooperation.

Best regards,

MegaPari Team

Dear Megapari Team,

Thank you for your response. However, I must express my disagreement with your assessment and clarification.

1. Recognition of Gambling Addiction: While I understand that the phrase "because I can’t stop playing" may not constitute a definitive diagnosis of gambling dependency, it is a clear indication of distress and a plea for help. As a responsible gambling operator, you should take such requests seriously and act promptly to prevent further harm. Jozef, an external observer, also noted that my requests clearly indicated gambling problems and should have been acted upon without delay.

2. Delay in Account Closure: My initial request to close my account was made on April 6th. Despite providing the required documentation promptly, my account remained open, and I was encouraged to continue playing. This delay directly contributed to further financial losses, which could have been avoided had my request been handled with the urgency it deserved. As Jozef pointed out, there was no justification for the account remaining open after my explicit request and the provision of the necessary documents.

3. Encouragement to Continue Playing: The message I received on April 6th at 9:00 PM, asking for reasons and indirectly encouraging continued play, was inappropriate given the context of my initial request. Despite my clear request to close my account and not to ask further questions, I was encouraged and even told that I am good at gambling and that there were no problems with my gambling activities. This response did not align with the principles of responsible gambling and contradicts the assurance that my account closure would be processed upon verification.

4. Subsequent Communication: The fact that I expressed a desire to continue playing on April 7th should be viewed in the context of my initial request and the influence of the encouragement I received from your team. It is a known aspect of gambling addiction that individuals may have conflicting desires to both stop and continue gambling. Jozef also recognized that my ability to self-exclude was compromised after being encouraged by your team.

Given these points, I reiterate my request for a full refund of my deposits from April 6th onwards, as my initial request to close my account was not acted upon promptly, leading to further financial harm. I hope you understand the seriousness of this issue and consider my request with the empathy and responsibility it deserves.

I look forward to your prompt and favorable response.

Best regards,

m.li07

hey Jozef,

are their any updates or decision?

Dear Jozef,

I would like to request an update regarding my complaint against Megapari. It has been a week since I last heard anything, and the response time has now expired. I am concerned and would like to know the current status of my complaint.

Could you please provide me with an update on the progress of my complaint as soon as possible?

Thank you in advance for your assistance.

Best regards,

m.li07

Dear Megapari Casino team,

Based on all the information presented, we believe the situation could have been handled better. The player deserves a partial refund for losses made within a reasonable time frame since his initial request. While the phrase "I cannot stop playing" may not explicitly indicate a gambling addiction, it clearly conveys difficulties with self-control, as the player explicitly stated an inability to stop and requested not to be questioned further to avoid changing his decision, as had occurred previously. Despite the player following your instructions, your support agent still disregarded his requests, asked more questions, and caused the player to change his decision. Please, could you reevaluate your position or is it final?

Dear Megapari Casino team and Jozef,

I demand a full refund of all losses from the moment this email was received:

"Thank you for the photo of your document. We would still like to know the reason why you decided to block your account. Based on your history, you have shown yourself to be a good user who always knows when to stop. And in general, you are doing well.

Best regards,

Megapari Block Team"

This was the moment when I should have had my account blocked, after losing €2500 before and during my request on a single day. Despite my request not to ask further questions, I was ignored.

I find it reasonable to demand a full refund of €6823.55, given that I clearly stated I could not stop playing and requested my account to be blocked. Your negligence has resulted in significant losses, which could have been entirely avoided if my request had been taken seriously.

Sincerely,

m.li07

Dear Megapari Casino team,

I am writing to bring to your attention several issues consistently raised by players regarding your handling of account closures and responsible gambling requests. Numerous complaints suggest a pattern of behavior that does not align with responsible gaming practices.

Here are specific examples:

https://casinoguru-int.com/en/megapari-casino-ca-player-complains-about-poor-customer

https://casinoguru-int.com/en/megapari-casino-player-s-requests-to-close-account

https://casinoguru-int.com/en/megapari-casino-player-s-wants-his-account-to-be-blocked

https://casinoguru-int.com/en/megapari-casino-player-s-requests-to-self-exclude

Attached are screenshots of reviews from other players, demonstrating the irresponsible approach towards player safety and support.

With all the evidence I have provided, you must really see that you should be ashamed of your behavior. It is clear that you do not care for your players but rather aim to destroy them. You have truly broken and devastated me.

It is clear from these examples that Megapari Casino has a recurring issue with handling responsible gambling requests. This pattern shows a clear disregard for player welfare, and such behavior must have consequences.

I urge you to take these complaints seriously and implement necessary changes to ensure responsible gambling practices are upheld.

Thank you for your cooperation.

Sincerely,

m.li07

Dear Megapari Support Team,

I am writing to kindly request if it is possible to expedite the review and decision process regarding my current situation. The delay is causing me significant stress, and a quicker resolution would be greatly appreciated.

Thank you for your understanding and assistance.

Best regards,

m.li07

Dear m.li07,

Be aware that I do not believe you should receive a full refund. I am still discussing a possible compromise with the casino team, but if you only accept a full refund, I can only recommend you to contact the licensing authority. Can you confirm if you are interested in a compromise or would you like to take this case to the authority?

Dear Jozef,

I am open to discussing a compromise. Could you please let me know how much the casino team is willing to refund?

Dear m.li07,

The casino requested additional time for their internal discussion. Thank you for your patience, I understand it can be difficult, but I kindly ask you to stay updated with us. If our resolution is unsuccessful, I will advise you on further steps you can take.

Are there any updates?

Dear Jozef,

I wanted to inform you that I have rejected MegaPari's offer. They offered me a refund of $750, which I find completely inadequate considering my total loss of €6823.55 after April 6.

I am determined to seek a fair resolution in this matter. Your insights and advice regarding this case would be greatly appreciated.

Best regards,

m.li07

Dear m.li07,

The casino team asked me for some time to negotiate compensation. Please inform me when the discussion is over.

Thank you for informing me. I will be sure to let you know as soon as the discussion is over.

I am only willing to discuss the deposits that were made during my self-exclusion period, starting from April 6 at 21:00. Otherwise, I do not wish to proceed and would prefer to close the case. MegaPari wants to offer me a reimbursement based on a calculation that has nothing to do with this issue. If they do not change their approach and insist on this calculation, I want the case to be marked as unresolved.

I had already clearly indicated that I would not accept the offered amount, but they tried again anyway. They are literally trying to manipulate me into accepting $750. I can infer this from their message:

"However, we are confident that $750 is a reasonable amount to help you forget all the unfortunate events on our platform. You have won well this season, and this generous bonus will be a nice addition to the winning streak of previous victories. This way, it will seem like you almost didn’t lose anything on our platform - you only gained. Do you have a cryptocurrency wallet? These are the fastest transfers. This money will be with you almost immediately, and you can spend it on something very pleasant for yourself and forget about this incident."

I want MegaPari to be penalized and receive poor ratings for their actions. This matter should be investigated by their licensing authority, who will make the right decision.

Thank you for your assistance.

hey Jozef do you have any updates?

Here is the last conversation: I have decided that I want a minimum refund of €4500.

Dear Megapari Casino Team and Casino Guru Team,

I am writing to follow up on my request for a significant refund of my losses, which I believe is justified. Here are the reasons for my request:

1. **Clear Signs of Addiction**: I clearly communicated my inability to stop gambling and requested account closure due to gambling problems. These signs should have been taken seriously.

2. **Responsible Gambling Obligations**: The casino has a responsibility to uphold principles of responsible gambling. Failing to act promptly on my self-exclusion request violated these obligations.

3. **Encouragement to Continue Playing**: Instead of respecting my self-exclusion, I was encouraged to continue playing, resulting in further losses that could have been avoided.

4. **Financial Losses**: My total losses since the self-exclusion request amount to €6823.55. The €1000 refund offered does not adequately compensate for the financial damage caused by the casino's actions.

5. **Reasonable Adjustment**: In an effort to resolve this fairly and respectfully, I have adjusted my initial request to €4500, showing willingness to reach a reasonable solution.

6. **Inconsistency in Handling**: The delay in processing my self-exclusion request, despite promptly providing required documentation, shows inconsistency in handling such requests.

7. **Psychological Impact**: The delay and encouragement to continue gambling worsened my psychological state, which could have been prevented with immediate action on my self-exclusion.

8. **Ethical Responsibility**: The casino has an ethical duty to protect players from gambling addiction and promptly address self-exclusion requests. Failing to do so demonstrates a lack of care.

Given these points, I request a substantial refund that reflects the seriousness of the situation and compensates for the losses incurred. I did not accept the €1000 offer previously made. I look forward to your prompt and positive response.

Sincerely,

m.li07

Dear m.li07,

I have been informed that the communication between you and the casino is still ongoing. Could you please confirm?

Yes this was my last conversation that i have sent to them:

Dear Megapari Casino Team,

With a heavy heart and in complete desperation, I am writing this message. The errors made by not timely closing my account have ruined my life. I urgently beg you for a refund of €4500 to help me out of this deeply distressing situation.

Due to my ongoing gambling losses, I had to give up my IT education, a course I will now never complete. This has led to immense disappointment from my parents, who now know that I have lost so much money and no longer consider me their son. They are considering kicking me out of the house. I have become a disgrace to my family, and the guilt and shame are unbearable.

For months, I have been sitting in a dark room every night, too deeply hurt and depressed to leave my room. I no longer eat with my parents, as I am constantly confronted with my failure and the pain I have caused. Every day, I wake up hoping that you will understand my situation and grant me the refund of €4500. The stress I am experiencing is indescribable, and I have significant debts to friends and family that I cannot repay. All of this has completely broken me.

I beg you to show compassion and understanding for my situation. A refund of €4500 would help me get my life back on track and provide some hope for recovery. Your assistance is invaluable and would allow me to take the first steps toward healing and a better life.

I ask you with everything I have to help me in this extraordinarily difficult time. I am completely broken and urgently request that you accept my plea for a refund of €4500 and help me out of this dark period in my life.

With deepest thanks and hope,

m.li07

Hi Jozef,

Could you please check your email? I have a question for you.

Dear Jozef,

I initially reduced my claim amount to €4500 based on your advice that a full refund wasn’t warranted, which I respected. Now, I’m trying to meet Megapari’s requirements by requesting at least half of my initial request back. I’m curious to hear your thoughts on what you believe I deserve to receive back and your understanding of a partial refund, especially given that Megapari’s calculation for repayment doesn’t seem related to the issue that occurred.

Megapari made a calculation based on all deposits and withdrawals, offsetting them from the time I started playing until the end. However, this has nothing to do with the current complaint. I want them to look only at the deposits made from the moment I requested self-exclusion.

I look forward to your insights.

Dear megapari

I recently made a request for a payment of €3411.77, but after consulting with my lawyer regarding this matter, I am now requesting an increased amount of €4000. If this amount is not paid, I will cancel the case and contact the Anjouan Authority. Additionally, I will report this issue as unresolved to Casino Guru, which will result in negative points for Megapari.

I expect a prompt resolution to this matter.

Sincerely,

m.li07

Dear Jozef,

I hope this message finds you well. I am reaching out to seek your assistance regarding my current situation with Megapari. Initially, I requested a payment of €3411.77, but after consulting with my lawyer, I increased my request to €4000. Megapari has started to acknowledge their mistake but is still offering a low repayment of €1200, which I find disrespectful.

Please close the case as unresolved if they are unwilling to provide a reasonable repayment. They must not forget that their poor handling of my case has caused me a loss of €6823.55.

Additionally, I strongly urge you to give them very poor ratings, as this is not the first time they have shown irresponsible behavior towards their players.

Thank you for your assistance.

Dear m.li07,

I am sorry about the situation.

Do I understand correctly that you plan to contact the Anjouan Gambling Authority?

Yes if they dont want me to refund minimaal 4000 euro