Megapari Casino - Player's Megapari account has been suspended.

I just recently joined megapari and after playing few days they asked me to do self verification which I completed already. Fortunately I was in profit and suddenly they suspended my account saying 'The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason' but they refunded all my amount which was there in my account. Now I am unable to place any bets in megapari and they have not provided any reason as well.

Hello inform2tuhin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you played casino games or sports betting? Is the casino balance currently on your account? Are you able to withdraw the remaining balance? When was the last time you contacted the casino regarding this issue and what was their respond?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thank you for responding to my query. Below are the details you requested in our previous thread:

1. I have played sports betting.

2. The complete balance is withdrawn by me as told by Megapari. There is no balance left on my account.

3. Last I contacted them on 15th March 2024 and the same response I received from them that they can refuse anyone to place bets without any reason

I was very happy with their services in short span of time but got disappointed when they restricted my account to place bets without providing any reason behind it.

Hello there, dear inform2tuhin and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Dear inform2tuhin,

Upon a detailed review by our Security Department, we regret to inform you that your account has been blocked. This decision was taken in strict adherence to our security policies and terms and conditions. We understand this may be disheartening, but it is crucial for maintaining the integrity and safety of our gaming environment.

Our Security Department routinely conducts such reviews to ensure fairness and security across our platform. While these actions are necessary, we acknowledge their impact on our users. Please note, due to the confidential nature of our procedures, we are unable to provide specific reasons for this decision. Your understanding in this matter is greatly appreciated.

Dear Nick, we have provided additional details about this situation and are currently awaiting your response.

Best regards,

MegaPari Team

This is totally unacceptable. When I was loosing that time you people didn't had any issues and when I started winning few games Megapari restrict my account to place bets without giving any reasons. Seriously????

I would appreciate if you people provide some logical clarification instead of giving excuse. Not sure how your company is still surviving with this kind of services and behavior towards customers. Really disappointed with MEGAPARI

We are currently in contact with the casino in order to gather more details.

Hello inform2tuhin,

After further communication with the casino, we were informed that the breach of casino games occurred during sports betting game play.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. Unfortunately, we will be forced to close the complaint for the above stated reasons.

Thank you very much for your understanding.

Best regards,

Nick