Megapari Casino - Player's deposit was not credited to their account.

On March 4th, I made a deposit of $200,000 Argentine Pesos via Mercado Pago, however, it never arrived in my Megapari account. I have a receipt for the successful transfer, but the casino rejected the deposit request (This rejection was indicated in the messages and in the casino's transaction history). After filing the appropriate complaint, attaching receipts and screenshots, I was told to wait 24 hours. I followed up, and again was instructed to wait another 24 hours. I reached out again, and was given another 24 hours to wait. It's been 4 days now; I'm still waiting, and neither my money nor my deposit has been returned. What's even crazier is that they deleted the deposit request from my transaction history and told me there is no deposit request. They asked me to submit a new request, but when I tried, I was told that the 'Transaction ID' is already in use, so I couldn't submit another one. I asked for my account to be closed and for my money to be returned to my Mercado Pago account. I'd previously had a withdrawal issue which took three days to resolve, and now here I am facing another issue, this time with a deposit. It's exhausting and draining not knowing what will happen to your money. They have no idea what the situation is like in Argentina and how they play with people's hopes and needs. Because beyond the entertainment, people hope to win something. Ultimately, I just want my $200,000 refunded.

Dear emamari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Cristina, I already contacted the payment provider (Mercado Pago) and they informed me that the transfer was successful and that the money was sent successfully, that is why the receipt was correctly generated and uploaded, I had already made a deposit previously and it was successful, now the destination account for megapari is a Banco Macro account, that would be the ones who have the problem, but it is not my problem, the casino must be responsible for depositing money that I already loaded, and I am sending the receipt, That is to say, I am doing all the steps correctly, it seems to me that it is the casino that has to respond fairly and give me the deposit, but as I mentioned, I had already had problems with a withdrawal that took 3 days to credit, so There is something wrong, if you have problems with any of these means of payment and/or withdrawal you should not have put them in, I understand that the process can take a month but it is a lot, I need the money urgently, the debts take me away, although You don't believe it, you play with the hope of winning, I'm missing the tournaments, the money is devaluing, and the debts continue to increase, please I need the money

Hello there, dear emamari and the CasinoGuru team!

Dear arescmt, thank you for taking the time to bring your issue to our attention. We deeply regret to hear about the difficulties you've encountered with your deposit.

Upon reviewing your account, I can confirm that your deposit of 200,000 ARS has been successfully credited to your gaming account. We appreciate your patience during this process.

Best regards,

MegaPari Team

Hello everyone,

Thank you both for your replies.

emamari, can we now consider this case resolved?

Dear emamari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.