Megapari Casino - Player’s account is restricted without explanation.

Hello CasinoGuru Team,

I am reaching out to file a complaint regarding my experience with the online betting platform, Megapari. After depositing 20.73€ and placing a bet with this amount, my account was immediately restricted without any warning, explanation, or justification. Since then, I have made several attempts to contact Megapari’s support team to understand the reason for this restriction. Unfortunately, their responses have been vague and have not addressed my specific concerns.

The restriction appears to be entirely unjustified, as I have not engaged in any actions that would warrant such a measure. Megapari has refused to provide any clear explanation, leaving me without access to my account and without answers.

This lack of transparency and communication raises serious concerns about the fairness and integrity of Megapari’s practices. I hope that by bringing this issue to your attention, I can receive some assistance in resolving the situation or at least obtain a clear answer regarding why my account was restricted.

Thank you very much for your support.

Best regards

Dear mi999,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the type of bet you placed just before your account was blocked? Was it on a sports event or a live casino game?

Also, have you had any successful bets or withdrawals from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

Thank you for your response.

I would like to clarify that I have only placed bets on sports events. In the past, I had another account with Megapari, but I no longer had access to it. I was not active on that first account, and I am certain that I never made any deposits there.

After creating my new account, I immediately contacted support to report this situation to avoid any misunderstandings. On the same day, I received confirmation that both accounts were merged, and I can provide a screenshot as proof if needed. Please note that I have not made any withdrawals with the new account.

My main concern is not about the money, but rather about how platforms like this treat their users. This kind of behavior needs to be brought to light to warn others.

Thank you for your assistance, and I hope this information helps to resolve my case quickly.

Best regards

Thank you for the clarification.

Please forward me the email with the confirmation from the casino that both of your accounts were merged. Creating multiple accounts is against the Terms and Conditions and it usually leads to the closure of all players' accounts. My email address is veronika.l@casino.guru. Kindly include all the other emails from the casino that could be relevant to the investigation as well.