Megapari Casino - Player’s account is restricted without explanation.

Hello CasinoGuru Team,

I am reaching out to file a complaint regarding my experience with the online betting platform, Megapari. After depositing 20.73€ and placing a bet with this amount, my account was immediately restricted without any warning, explanation, or justification. Since then, I have made several attempts to contact Megapari’s support team to understand the reason for this restriction. Unfortunately, their responses have been vague and have not addressed my specific concerns.

The restriction appears to be entirely unjustified, as I have not engaged in any actions that would warrant such a measure. Megapari has refused to provide any clear explanation, leaving me without access to my account and without answers.

This lack of transparency and communication raises serious concerns about the fairness and integrity of Megapari’s practices. I hope that by bringing this issue to your attention, I can receive some assistance in resolving the situation or at least obtain a clear answer regarding why my account was restricted.

Thank you very much for your support.

Best regards

Dear mi999,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the type of bet you placed just before your account was blocked? Was it on a sports event or a live casino game?

Also, have you had any successful bets or withdrawals from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

Thank you for your response.

I would like to clarify that I have only placed bets on sports events. In the past, I had another account with Megapari, but I no longer had access to it. I was not active on that first account, and I am certain that I never made any deposits there.

After creating my new account, I immediately contacted support to report this situation to avoid any misunderstandings. On the same day, I received confirmation that both accounts were merged, and I can provide a screenshot as proof if needed. Please note that I have not made any withdrawals with the new account.

My main concern is not about the money, but rather about how platforms like this treat their users. This kind of behavior needs to be brought to light to warn others.

Thank you for your assistance, and I hope this information helps to resolve my case quickly.

Best regards

Thank you for the clarification.

Please forward me the email with the confirmation from the casino that both of your accounts were merged. Creating multiple accounts is against the Terms and Conditions and it usually leads to the closure of all players' accounts. My email address is veronika.l@casino.guru. Kindly include all the other emails from the casino that could be relevant to the investigation as well.

Hello Veronika,

I have sent the required document to your email address as requested.

Best regards

Thank you for your email. Before we proceed with the investigation, could you kindly clarify the following:

• Was your bet a winning or a losing bet?
• What was the balance in your account at the time the casino closed it?

Your clarification will help us better understand your situation and assist you more effectively.

Hello!

We are disheartened to hear about your unsatisfactory experience with us, and we sincerely apologize for any inconvenience caused. Rest assured, our team is diligently investigating your case with the utmost priority, working towards a swift resolution. Your patience is greatly appreciated, and we will ensure to keep you informed of our progress.

Hello Veronika,

First and foremost, I would like to clarify that my main concern is not about the bet itself, but rather the unjustified closure of my account. As I explained earlier, I initially had two accounts because I lost access to the first one. I contacted the support team regarding this matter, and as shown in the screenshot I sent to you, the support team confirmed that both accounts were merged successfully.

Regarding your questions:

1. The bet I placed was a losing one.

2. My account balance was at €0 when my account was closed.

After this, I was unable to make any further deposits.

Best regards

Good afternoon!

We apologize for the inconvenience, the main priority of our company is safety and compliance with the rules of responsible gaming. We have received player's request to block one of his accounts. As we take such requests with utmost responsibility and care, the same sanctions have been automatically applied to your second account as well.

To unblock your accounts, please contact our support team by emailing support@megapari.com or block@megapari.com.

Hello,

It is absolutely unacceptable and unprofessional to ban players without providing any valid or understandable reason. In my case, my account was restricted even though everything was running smoothly, and I did not make any mistakes or violate any rules.

Your response, stating that they reserve the right to exclude players without explanation, demonstrates a lack of transparency and disrespect towards their customers. Such practices are extremely unfair to players and undermine trust in the entire industry.

I strongly urge players to be cautious when dealing with Megapari. These arbitrary decisions and lack of support are simply unacceptable.

Good evening.

As far as we previously said, the main reason is that we care about rules of fair play and security of our players and platform. Mi999, you have ask support to block your account with the reason you dont want to play.

The same restrictions was automatically provided for your second account.

To unblock your accounts, please contact our support team by emailing support@megapari.com or block@megapari.com.

Dear mi999,

Thank you for your replies.

Please understand that online casinos, like any other business, have the right to choose whom they provide their services to. Our role is to mediate cases where a casino has closed a player's account without explanation and confiscated funds or winnings.

Since your account balance was zero at the time of closure, there is no financial dispute for us to resolve, and we cannot persuade the casino to reopen your account.

We recommend exploring other platforms that may better suit your preferences and needs. You may check our list of recommended online casinos here: https://casino.guru/top-online-casinos

Thank you for your understanding.

Best regards

Veronika