The player from India expresses frustration over the lack of communication from Megapri Casino regarding her account verification. Despite submitting necessary documents like the National ID and Pan Card, she has not received confirmation of her status. She seeks assistance in clarifying her verification status with the casino.
Megapari Casino - Player is waiting for account verification confirmation.
Amount: ??
Megapari Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 8m 52s
Case summary
9 hours ago
Public
Public
yesterday
I am Nuzhat Pe****n, a 3 year old client of Megapri Casino. I have already submitted my National ID card (Aadhar Card) to the Megapri security team. And also, send the Pan Card to the Megapri security team, but they haven't confirmed whether my ID has been verified or not yet.Earlier I said that regarding complain id 132693, I am a verified client, but it's from my side. Because I sent Megapari all the necessary documents, but they haven't responded to my email.But I don't know if Megapri verified my account or not. I already uploaded the nation ID card to their app and sent it through email.And when I wanted to ask Casino Guru to verify my KYC with Megapri, you guys closed my complaint.And in complaint number 132693, you said you are a verified client, and I am also not denying that I am a verified client. I have sent all the necessary documents to Megapri, but I have assured them that I am a verified client from my side . However, Megapri has not responded yet even after sending documents so I don't know whether I am verified form Megapri side or not .I require your assistance in asking them. My complaint was closed and you requested that I revert to complaint id 132693. And I mentioned the same things, but they still couldn't reopen it.I require your assistance in requesting Megapri's request that I send all the documents, including the Pan Card and other cards, and also upload them to their app.But they not clearly said whether I am verified or not as per my side I fulfill everything to call myself verified client please help me to ask Megapri side
Player I'd:- 468975***
Date of experience
Public
Public
10 hours ago
Dear nuzhatperween706,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Megapari Casino and apologize for the misunderstanding regarding your verification being completed.
Could you please specify when exactly you submitted your documents for verification?
When was the last time you communicated with customer support about the status of your KYC verification?
Are you able to log into your casino account at Megapari?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
