Megapari Casino - Player is unable to withdraw the winnings.

Dear markodenic27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you currently don't have any pending withdrawals?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, thanks for that fast response 🙏

I currently don’t have any pending withdrawals, because they rejected all of them.

I think I did, when I asked them the only problem was the amount that I wanted to withdraw, even as small as 50€.

I won my winnings from sports betting and casino, no bonus bets were placed.

Thank you for trying to solve my issue, I hope all will turn out okay.

Hello there, dear markodenic27 and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Dear markodenic27,

We sincerely apologize for the inconvenience you have encountered while attempting to withdraw funds. I have escalated this issue to our Payment Team, and it appears that the complications stem from technical glitches on our end. I kindly ask you to attempt the withdrawal once more. Should you face any further rejections or difficulties, please do not hesitate to inform me immediately.

We deeply appreciate your patience and cooperation regarding this matter.

Best regards,

MegaPari Team

Hello everyone,

Thank you both for your replies.

markodenic27, please follow the MegaPari Team's instructions and inform me about any further developments.

Hello.

I was able to withdraw all my money on one of my bank cards.

First I withdrew 500€, then I tried to withdraw on my other bank card as well (500€) but it was denied. Then I withdrew the remaining 1000€ on the first one and it worked.

So now I got all my money on my bank account.

Thank you very much for your help , you were very kind and helpful! 🙏

Best regards,

Marko

Dear markodenic27,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru