Megapari Casino - Player is facing account restrictions.

Unable to Deposit or Withdraw my funds nor Am i able to place bets.

I am also unable to Update my personal Informarion correctly from my account as there is no option for me to update the details correctly as the details have been Google Auto-filled wrongly through a public device.

Dear sanjib08bose,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing.

• Have you attempted to contact the casino before depositing and playing?
• Was all your gaming activity made from the public device? Have you played using your device as well?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

I Have not contacted the casino before depositing and playing.

There has been no help nor any kind of support to help me with my issue from the Megapari support team.

The chat support team takes ages to even reply back to our chats, that is how poor support service they have for us and they do not know how to communicate and understand our issue in english language either.

No,All my gaming activity was not made from the public device.I Have played using my personal device as well after the Sign up.

I have shared my communication with the casino here.

Hello there, dear sanjib08bose and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Dear sanjib08bose,

Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced.

According to our policy, you must complete the verification process to proceed with withdrawals. This process began on 08.12.2023. Unfortunately, the documents you have submitted so far have not been genuine, which is why the verification process remains incomplete. To process your verification and enable withdrawals, please provide the original E-Aadhaar document in PDF format, downloaded directly from the official government website, and send it to security@megapari.com.

Once we receive the correct document, we will expedite the process to resolve this matter as quickly as possible.

Thank you for your understanding and cooperation.

Best regards,

MegaPari Team

Dear @Megapari

I want to Update my personal Information correctly from my account as there is no option for me to update the details correctly as the details have been Google Auto-filled wrongly through a public device.Kindly help me in updaing my details correctly first.

Secondly, I am requesting you to close my account on a permanent basis and return me my funds as betting in my state has become an illegal activity due to the new state government amending new laws & regulations related to Online Gambling & Betting.

Also, gambling gaming authorities,dispute providers and law enforecement agencies, mentioned in this message, I would highlight the point that I have tens of time highlighted my situation and have asked for account closure and withdrawal of funds. I should be indemnified if any legal action does arise. 

Hello Casino Guru,

Kindly help me with my issue with Megapari!

Thanks to both parties for the reply.

Dear sanjib08bose,

Could you please share the documents you provided to the casino for verification?

Send the communication you had with the casino to my email at tomas@casino.guru

I have shared My Government Issued ID cards like PAN CARD,AADHAR CARD, E-Aadhaar Card to the Megapari team for my verifications.

Even then, They have not released my funds or Do Not let me withdraw my funds yet.

Hello Team Casino Guru,

I have attached and sent all my documents to tomas@casino.guru aswell.

Kindly help me with my issue with Megapari!

Hello Casino Guru,

Kindly update me on my issue with Megapari please!

Dear sanjib08bose,

thanks for your patience. Have you forwarded the original E-Aadhaar document to security@megapari.com as well? Please note the document is password-protected.

Dear Megapari casino,

could you please confirm whether you received the document?

Please share any other conclusions regarding the case if you have any updates.

Dear Casino Guru,

I have forwarded my original E-Aadhaar document to security@megapari.com as well.

I have sent all my original documents as requested by Megapari.

I am no longer able to access my Megapari account nor the funds I had in my account.

Therefore, I am requesting to close my account on a permanent basis and return me my funds as betting in my state has become an illegal activity due to the new state government amending new laws & regulations related to Online Gambling & Betting.

Also, gambling gaming authorities,dispute providers and law enforecement agencies, mentioned in this message, I would highlight the point that I have tens of time highlighted my situation and have asked for account closure and withdrawal of funds. I should be indemnified if any legal action does arise. 

Dear sanjib08bose,

Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced.

According to our policy, you must complete the verification process to proceed with withdrawals. This process began on 08.12.2023. We got in touch with out security service and realized that we haven't received any documents from you since April. To process your verification and enable withdrawals, please provide the original E-Aadhaar document in PDF format, downloaded directly from the official government website, and send it to security@megapari.com.

Once we receive the correct document, we will expedite the process to resolve this matter as quickly as possible.

Thank you for your understanding and cooperation.

Best regards,

MegaPari Team

Dear Megapari Casino Team,

I have already sent all My govt issued ID card also my passport along with my original E-adhaar card in pdf to security@megapari.com.

Please check the screenshot of my emails for proof.

I request you to stop harrasing me for my funds as I have provided all my documents and close my megapari account permanently and let me withdraw my funds.

I have been harrased and frustated by the Megapari service and security team since a long time now.

Please stop harrasing me anymore for my funds.Please stop this harrasment.

Dear Casino Guru, please help me in getting back my funds I have provided everything and i have been totally harrased for my funds.

I simply request Megapari to close my account permanently once I have my funds from them.

Dear Megapari Casino,

Could you please explain whether the document of E-Aadhaar card sent to you in .pdf format was also considered as not genuine?

Could you please provide a more detailed justification of this decision to my email at tomas@casino.guru

Thanks in advance for your reply.

Dear Casino Guru,

Please check the email attachements where I had latest conversation with the Megapari security team - (security@megapari.com)

After sending the documents they requested for now they are not responding back.

This is clear indication of harrasement by Megapari Casino company.

They are deliberately playing with me and my funds since so many months.

I have been now mentally affected by their behaviour please help me legally I am now totally frustated by their behaviour.

Please Help please!!

Dear sanjib08bose,

According to our policy, you must complete the verification process to proceed with withdrawals. This process began on 08.12.2023. We got in touch with out security service and realized that we haven't received any documents from you since April. To process your verification and enable withdrawals, please provide new photos of the original E-Aadhaar document in PDF format, downloaded directly from the official government website, and send it to security@megapari.com.

Once we receive the correct document, we will expedite the process to resolve this matter as quickly as possible.

Thank you for your understanding and cooperation.

Best regards,

MegaPari Team

Dear Casino Guru and Megapari Casino team,

I am attaching the evidence and proof of mail communication with the security department of Megapari here.

Please check and see what are they upto and what is the intention of behaving in such a manner after providing what was requested for and not letting me withdraw my funds still.

Please check the email thread below for better understanding of my case.

1. 1st Megapari casino security team asked for Id card photos with dates which i provided on 25th September 2024 itself with the a date written on piece of paper.
2. Secondly they then asked for my original E aadhar in pdf which i sent aswell and then they keep repeating the same response back.

Please tell me what is this behaviour and why am i being harrased for my funds after providing all my documents.

Dear Megapari Casino,

kindly check the previous screenshot regarding a PDF being sent to your security department on September 26th.

Please let me know whether the document is satisfactory.

Dear Casino Guru Team,Tomas.

Please check all the conversation i have had with Megapari casino via email,

I have provided them with my ID photos along with dates on a piece of paper for that day aswell as requested.

They are playing with me and my funds since several months.

I am unable to understand why are they harrasing me for my funds,

I kindly request to Close my account permanently and return me my funds which is in my Megapari casino account thats all.

Dear sanjib08bose,

The casino provided a proof you sent them fake documents. Unfortunately, we concluded based on these circumstances we can't help you further and the complaint will be closed as unjustified.

When playing in online casinos you should use only genuine documents for verification, otherwise you won't be verified and will not be able to withdraw any winnings. The practice is universally prohibited in online casinos.

Thank you for your understanding.

Best regards

Tomas

Casino.Guru