Megapari Casino - Player is facing account restrictions.

Unable to Deposit or Withdraw my funds nor Am i able to place bets.

I am also unable to Update my personal Informarion correctly from my account as there is no option for me to update the details correctly as the details have been Google Auto-filled wrongly through a public device.

Dear sanjib08bose,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing.

• Have you attempted to contact the casino before depositing and playing?
• Was all your gaming activity made from the public device? Have you played using your device as well?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

I Have not contacted the casino before depositing and playing.

There has been no help nor any kind of support to help me with my issue from the Megapari support team.

The chat support team takes ages to even reply back to our chats, that is how poor support service they have for us and they do not know how to communicate and understand our issue in english language either.

No,All my gaming activity was not made from the public device.I Have played using my personal device as well after the Sign up.

I have shared my communication with the casino here.

Hello there, dear sanjib08bose and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Dear sanjib08bose,

Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced.

According to our policy, you must complete the verification process to proceed with withdrawals. This process began on 08.12.2023. Unfortunately, the documents you have submitted so far have not been genuine, which is why the verification process remains incomplete. To process your verification and enable withdrawals, please provide the original E-Aadhaar document in PDF format, downloaded directly from the official government website, and send it to security@megapari.com.

Once we receive the correct document, we will expedite the process to resolve this matter as quickly as possible.

Thank you for your understanding and cooperation.

Best regards,

MegaPari Team

Dear @Megapari

I want to Update my personal Information correctly from my account as there is no option for me to update the details correctly as the details have been Google Auto-filled wrongly through a public device.Kindly help me in updaing my details correctly first.

Secondly, I am requesting you to close my account on a permanent basis and return me my funds as betting in my state has become an illegal activity due to the new state government amending new laws & regulations related to Online Gambling & Betting.

Also, gambling gaming authorities,dispute providers and law enforecement agencies, mentioned in this message, I would highlight the point that I have tens of time highlighted my situation and have asked for account closure and withdrawal of funds. I should be indemnified if any legal action does arise. 

Hello Casino Guru,

Kindly help me with my issue with Megapari!

Thanks to both parties for the reply.

Dear sanjib08bose,

Could you please share the documents you provided to the casino for verification?

Send the communication you had with the casino to my email at tomas@casino.guru

I have shared My Government Issued ID cards like PAN CARD,AADHAR CARD, E-Aadhaar Card to the Megapari team for my verifications.

Even then, They have not released my funds or Do Not let me withdraw my funds yet.

Hello Team Casino Guru,

I have attached and sent all my documents to tomas@casino.guru aswell.

Kindly help me with my issue with Megapari!

Hello Casino Guru,

Kindly update me on my issue with Megapari please!

Dear sanjib08bose,

thanks for your patience. Have you forwarded the original E-Aadhaar document to security@megapari.com as well? Please note the document is password-protected.

Dear Megapari casino,

could you please confirm whether you received the document?

Please share any other conclusions regarding the case if you have any updates.