Megapari Casino - Player has double deposits issue pending resolution.

Hello. 31 oktober i did deposit many times, i got the money as i should, but when i saw my bank account yesterday (27 hours ago) i saw that 5 of the deposits were taken 2 times . It was 67.02 euro, 67.04 euro, 65,67 euro, 65,68 euro and 101,91 euro total 367 euro (2750dkk) i have told them that and sent so much prove with bankstatement and screenshots. My bank said if they not fix it now i should block my card and make a formular through the bank for fraud. I have also send them this bankstatement i send to you now so they could see all that is marked as red, u can see it is taken 2 times. They only say on livechat wait 12 hours wait 24 hours and keep going, but they just have to give me back now because it is stealing .

Dear hougaard1994n,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have the additional amounts been credited to your casino account, or they have only been deducted from your bank account?

Has the issue with the unauthorized transactions happened to you before?

Please forward me the emails or chat transcripts of your communication with the casino customer support to my email at veronika.l@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika