The player from Spain faced issues with a casino bonus that was not granted, despite having reached an amount of €1,671 out of the required €2,000 wager. After making four deposits and losing the money, the wagering amount remained unchanged. The issue was resolved following an investigation by the casino, which confirmed the resolution along with the player.
Megapari Casino - Player feels cheated due to bonus issue.
Amount: €100
Megapari Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
Public
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2 weeks ago
Translation
Hello, I am contacting you regarding a bonus that was not granted. Specifically, I reached an amount of €1,671 out of a €2,000 wager when, to my surprise, no matter how much I played, it still showed 0 on the wager. I got in touch with them, and they told me that I needed to deposit and play the remaining amount with real money. I deposited four times, lost the money, and still the outstanding wager amount wasn't updated. I feel cheated, so I'm reaching out to you. I have proof as well. 
Automatic translation:
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2 weeks ago
Dear pamelapop9105,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify when you activated the bonus?
- Is there only 1 bonus currently active on your account?
- Could you please share with me your communication with the casino on the matter? Please include the responses you received from the casino
- You can post screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Translation
You can close the complaint because the problem has been solved
Automatic translation:
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2 weeks ago
Hello!
We really sorry for this accident. After our careful investigation this case was solved. Dear Tomas please close the complaint.
Thank you in advance!
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1 week ago
Dear pamelapop9105,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
