The player from Spain is facing issues with a casino bonus that was not granted, despite reaching an amount of €1,671 out of the required €2,000 wager. After making four deposits and losing the money, the wagering amount remains unchanged.
Megapari Casino - Player feels cheated due to bonus issue.
Amount: €100
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 16h 14m 38s
Case summary
7 hours ago
Public
Public
15 hours ago
Translation
Hello, I am contacting you regarding a bonus that was not granted. Specifically, I reached an amount of €1,671 out of a €2,000 wager when, to my surprise, no matter how much I played, it still showed 0 on the wager. I got in touch with them, and they told me that I needed to deposit and play the remaining amount with real money. I deposited four times, lost the money, and still the outstanding wager amount wasn't updated. I feel cheated, so I'm reaching out to you. I have proof as well. 
Automatic translation:
Public
Public
9 hours ago
Dear pamelapop9105,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify when you activated the bonus?
- Is there only 1 bonus currently active on your account?
- Could you please share with me your communication with the casino on the matter? Please include the responses you received from the casino
- You can post screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
