Megapari Casino - Player experiences repeated withdrawal denials.

Hello, today I attempted to withdraw 169 PEN from my account. I tried a bank transfer early in the morning. I filled in my account number and all the necessary information required for the withdrawal. It was approved within approximately 10 minutes, but then after nearly 3 hours the request was updated and rejected. The only message I received was in English, stating "Denied by operator. (Payment processing error)". I filled in my account details along with the CCI code (a code used in Peru, required by some banks here), and the same occurred. It was approved and then again rejected after about half an hour with the same English message. I tried with another account from a different bank, and the same thing happened with my normal account number and the CCI included.

I tried using your live chat feature on your website from my PC as well as from my mobile device, but it doesn’t work on either device. I was only able to send a direct email, and up to this point, I’ve received no response. It's been about 5 hours since I sent the email. I tried depositing with my VISA debit card, I staked the amount as indicated in the Terms & Conditions, and the bet was resolved. Later, I attempted to withdraw from my VISA card, thinking it would be simpler and faster. It was approved once more within approximately 15 minutes, and then rejected again after 30 minutes. I received the same English message again: "Denied by operator. (Payment processing error)".

I'm unsure how to proceed, as I've also tried using AstroPay and it won't let me withdraw either. What's most frustrating is the lack of explanation as to why my withdrawals are being denied. As I mentioned, the live chat is not functional and I've not received a reply to my email. My account details are all properly filled out and in line with my account. I hope you can assist me, thank you in advance.

Dear JhonCdlc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, I have not made any withdrawals before; This is the first withdrawal I have made. Yes, I have passed the KYC verification without any problem. My earnings are without any active bonus, it is a real balance and I already checked it. As additional information, they responded to me by email today and still haven't given me a solution. Apart from the fact that they only use a basic translator, they did not give me an explanation of the message in English that they always said. They only told me to contact my bank if there has been any error as to why the money is not arriving in my account. I have already contacted my 2 banks and they told me that there are no problems, I can receive money from abroad and buying abroad is also activated just in case.

Thank you very much for your reply, JhonCdlc. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello JohnCdlc and the CasinoGuru team,

We sincerely apologize for the difficulties with withdrawal. We understand that this is not the level of service quality we strive for.

Upon reviewing your situation, we have identified two separate issues affecting your withdrawal process:

• Withdrawal via PayRetailers have been declined due to incorrect card data entry. Please ensure that all card details are entered correctly to avoid future issues.

• Withdrawal via Paycos were rejected by the issuing bank. We suggest you verify the accuracy of your data before making another withdrawal attempt and contact your bank to determine the exact reason for the rejection.

To address these difficulties, we kindly ask you to double-check your card information for accuracy and submit a new withdrawal request. We are here to support you throughout this process and will do everything in our power to help you resolve this matter promptly.

Hello everyone, any updates regarding the resolution of the case?

Dear JhonCdlc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.