Megapari Casino CA - Player is struggling to close the account.

Trying to close account

Have sent multiple emails to block@megapari.ca with no response.

Would appreciate if you can help expadite this so my account is permanently closed. Thank you!

Dear hchu8515,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino CA.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Megapari support,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason for my decision is xxx (due to gambling problems / unrelated to any gambling problems)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to block@megapari.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments.

If the casino fails to act within a reasonable time, please let us know and we'll intervene and try to help. Thank you in advance for your reply.

They responded with "I am using Google translate can you please clarify" waiting to see if they respond again tomorrow.

Dear hchu8515

Has the casino acted to protect you by closing your account yet? Please forward any recent request you sent to the casino and received from the casino in response. I'll wait for your reply. My email is tomas@casino.guru

Dear hchu8515,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.