Mega Casino - Player's deposit is blocked at casino.

Amount: €255

Mega Casino

Safety Index:High Submitted: 20 Nov 2023 | Resolved : 04 Dec 2023

Resolved Our verdict

Case closed

RESOLVED

Case summary

4 months ago

The player from Spain had experienced issues with a deposit at Mega Casino, with no response from the company. The casino later confirmed that they had had technical issues with the deposit method used by the player, which had affected all players using the same method. They had assured the player that the issue was being rectified and that the funds would be in his account later that day. The player confirmed a week later that the issue had been resolved and his deposit had arrived. The Complaints Team had marked the complaint as 'resolved' in their system.

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Jesusysoraya

Novice

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5 months ago

OriginalTranslation

It's disgraceful that my deposit has been blocked for four days, and they don't even respond to complaints.

Moreover, this is the only casino from which I haven't made a single withdrawal. It's a complete scam, just like play uzu, which is run by the same people.

Automatic translation:

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Tomas

Complaint Specialist

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5 months ago

Dear Jesusysoraya,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

Do I understand correctly you deposited in the casino, but the amount wasn't credited to your casino balance?
Was this your first deposit in this casino?
What was the feedback you received from the casino support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Mega Casino

Casino representative

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5 months ago

Hi There,

We are extremely sorry for the issues you have faced with your deposits.

We experienced some technical issues with the deposit method you used which delayed the transactions being completed. This was an issue for this deposit method for all players that used this method, therefore, other players were also affected.

Please note that this is being investigated and rectified at the moment and you should expect the funds to be in your account later today.

We thank you for your patience and understanding.

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Tomas

Complaint Specialist

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5 months ago

Dear Jesusysoraya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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