mBitCasino - Player’s struggling to withdraw their winnings.

On June 27, I won 5600 DOGE. Nevertheless, I could not withdraw the winnings. I sent a selfie with a piece of paper and a passport, a passport, and a bank statement, but the casino representatives ignore me and do not answer anything. But there is one important point. At some point, the button for uploading a document to the casino profile stopped working, and because of this I had to send them selfies by mail, but they ignore me there too. I want to figure out what's going on and understand why this situation has arisen. I hope you can help me.

Dear BergIsak, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that the casino accused you of opening multiple accounts. Are you aware of creating more than one account at this casino?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, you can post it here.

Looking forward to hearing from you.

Best regards, 

Kristina

Hello. Thank you for your reply. No, this can't be, this account is only mine and only I have access to it.

Thank you very much BergIsak for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello BergIsak,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite mBit Casino to join the conversation and participate in the resolution of this complaint.

Dear mBit Casino,

Could I ask you to provide supporting evidence regarding the player's use of multiple accounts? It can be posted here or sent directly to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

Hi Adam! We'll be more than happy to assist in sorting this out.

We will provide all the necessary information via email in the shortest time possible.

Thank you!

mBitcasino Team

Hello mBit Casino,

Thank you for your response, I will await your e-mail.

Kind regards,

Adam

Dear BergIsak,

We are currently discussing this case with the casino via e-mail. I will provide an update here shortly. In the meantime, could I ask if you are able to supply any further ID documents (other than a passport) to us for review? This can be sent directly to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

Dear BergIsak,

Please respond to my previous post and provide the information requested. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the set timeframe, this complaint will be rejected.

Kind regards,

Adam

Dear BergIsak,

As there has been no further response from you, we are unable to investigate any further and the complaint will now be rejected as previously mentioned. It can be reopened at any time.

Kind regards,

Adam