The player from United States has deposited funds by mistake. Now he’s experiencing difficulties requesting a refund. We’ve rejected this complaint as per the player’s explicit request.
mBitCasino - Player’s struggling to receive a refund.
Amount: 2 BCH
mBitCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I deposited by accident 2 BCH and the casino has a rollover so I attempted to complete it within their rules and couldn’t. I want my $700
Public
Public
2 years ago
Dear Samspade11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your mistakenly deposited funds, or they’re still untouched inside your account? Could you please advise if your account has been successfully verified already? How much is your active balance now?
Furthermore, if there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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