mBitCasino - Player's deposit not registered.

Said my deposits were not recivrd when I send $40 in dodge coin . I have screen shots and can send them via email

Dear Justindennis22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

• Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
• Was it your first deposit in this casino?
• If you have any supporting evidence, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Justindennis22!

We're sorry to hear about the deposit issue you're experiencing. We'd love to help you out!

We've made several attempts to locate the transaction on our end with no success. Could you kindly share the transaction ID or any additional details, so can jump on resolving this for you?

Thanks for your understanding!

Yes I can let me find them

Thank you very much, Justindennis22, for providing the requested information.

Dear mBitCasino Team,

Is there anything else needed from the player?

Thank you for your assistance in advance.

Hello!

We were unable to locate the transaction using the provided ID.

Could you kindly provide additional screenshots or an alternative transaction ID to assist us in resolving this matter? Thank you.

But I didn't give you my user name or email address so how is that my account address ?

Hi Justindennis22,

I attempted to register an account at this particular casino and made a Dogecoin deposit. It appears that each player has an individual depositing address to which funds should be directed. Based on the casino's prior response and the screenshots you provided, it seems that you might not have sent funds to the correct depositing address.

If you maintain that you used the correct depositing address, kindly share a screenshot from your cashier (similar to the one I provided) and any additional evidence demonstrating that you indeed sent funds to the accurate address.

Thank you.

Dear Justindennis22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.