mBitCasino - Player's account closed and winnings confiscated following withdrawal issue.

I had my pwn $10200, by my deposits, this casino allowed my 10k withdrawal but my cash app rejected the deposit due to $7500 deposit limit, I wrote the MbitCasino and they suggested I send it back to mbit account and do a new withdrawal to a wallet that will allow the amount. I did exactly as they said to find out once my redeposit took affect they placed an unknown "bonus" on my new deposit that locked it down with rules saying I have to bet $150000 before I can touch my money again. When I complained to the Casino with none of my questions being answered, I did get a little mad at "Alissa the payment manager" who declined my request to withdrawal my 10k again. She then sent me an email saying my account is permanently closed due to irresponsible gambling and i will receive no refund of my own $10,200 of BTC. I can only now find where i can leave negative reviews to warn people of their theiving behavior. The literally stole $10200 of my own money. They have no clue that I am 100% disabled even after I explained them as much as possible. They ignored everything I said.

I have screenshots and email of most everything, please ask for more if needed!.

Jon *****

J*****o@***.com

Dear jonloschiavo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with mBitCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if this was your first successful deposit in the casino?

Could you please send me the email exchange you had with the casino regarding the issue?

My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I avoid the telephone as much as possible because people take me wrong when hearing my voice.

I received this las night, this amount if paid by them when they fix their crypto problem would be about $4600 of the $10,200 they confiscated.

I also saw their emails seem to confluct with eachother, one telling me to withdrawal my money and then account will be terminated and another email from another rep saying my money wont be refunded.

They have not paid anything, but I have received emails from their payment staff saying they are having broblems with blockchain payment system, it appears they are avoiding any refund of my money.

Have you heard from your cash app in detail about what happened with the transaction? Did the application send your funds back to the casino in full?

Please send me the response you received from them. My email is tomas@casino.guru

Hello,

We apologize for the delays. Indeed, we are still experiencing delays with some withdrawals.

Currently there are two withdrawals on your account, that are on the way, but they are taking longer than expected.

The withdrawals are processed on our side, however, they are still pending on the payment provider side.

We are in constant contact with them to make sure the withdrawals are going as fast as possible.

Once again we apologize for this unexpected delays.

Best Regards

That is a lie, allxother friends have no current issues, my withdrawals were requested more that a week ago, they have no intent of sending my funds, its a "go away tactic", they have zero intent on sending my funds, believe me.

And Yes, the Cash App sent my 10,200 back in full, i have a copy of that transaction.

All I want is my money back at this point, I have been terminated from the site, only thing I am able to do is ask a question to their support email and wait for a response.

This arrived this morning.

Ask any other player if they have issues withdrawing, answer is no.

these are the Cash app receipts saying it was rejected this is the screenshots where it arrived back in Mbit Casino This is the screenshot after I withdrew it, so it went backcto them, this is their transactions showing the major chunk of money, their Mbit is equal to btc by moving the decimal point to left 3 places. So .354 BTC.

I have a few emails from a few of their employees saying the money was forfeited, then I have the opposite with them acting like they are paying it, I have come to realize I am being lied to.

Jon

*****

Hello,

There are withdrawals that were processed accordingly, however, there are a few withdrawals that were requested when the payments provider had the unscheduled maintenance, and those are still pending.

We are in constant communication with them to find a way to process the pending withdrawals as fast as possible. We will contact you via email as soon as we manage to resolve the situation.

Please accept our apologies for the unexpected delays.

Indeed, the newly requested withdrawals are functioning properly.

Thank you for you patience and understanding.

Best Regards

Yes I received a similar email, I will wait tocsee what happens but this has been over two weeks now and they continue to tell us the same thing, they should pay us back via an alternate process to show good faith.

Hello,

Please verify your account email, the funds were returned and you can request a new withdrawal at any time. We will process it immediately. A message with this subject was sent yesterday too, directly in your mBit account.

Once again, apologies for the undesired delays.

Best Regards

They sent a few messages last night saying they are sending half of my money but I have yet to receive anything. Are they just telling us what we want to hear then ignoring?

Hi Tomas, they continue to state that they are paying it but I have not received it yet, I think they are lying and have no intent on sending, they just keep saying the same thing, and if they send the money back to MBIT account, I have no access as they have blocked me from site.

This is rediculous, I have never seen a casino so u professional

Thanks for the update and for your emails, jonloschiavo

please note the correct email is tomas@casino.guru

Dear mBitCasino,

Thanks for your ongoing assistance in this case.

Could you please advise what steps should jonloschiavo take in order to verify his account email and receive his funds?

I'll await your reply.

Thank you very much for all the help Tomas. I was able to file a complaint with the Govt. Gaming Commission. I can't believeve they have not sent my funds yet, I have spent way more in their Casino than what they owe me. I've never witnessed anythingnlikebthis before from professionals.

All I want is my funds returned, thats it, I have no more energy.

I justbwant my money, it was mine, not theirs at all.

Jon

Thank you Tomas

Hi Tomas and Mbit, I am not sure if this is my luck or what, I see my BTC address on the receipt and it shows both addresses for my Cake Wallet in the receipt I found on Blockchair. It says exactly what Alissa has stated and I have a receipt, so at this point the CAKE App's entire staff are working this issue with me and are also dumbfounded on what is going on, maybebwe found a true glitch with their app from them changing BTC addresses every transaction......So, I will end with this; I apologize to MBitCasino staff for assuming they were not telling me facts and I got very angry and said stupid and immature things to the people at this Casino. I will wait for Cake to clear things up, even if I never see this money, I apologize to Alissa and Luis and all c Mbit employees who had to witness my anger and for my horrible mouth. I have learned a lesson worth more than any amount of money....I am truly sorry for acting badly towards people, I will work on this the rest of my life.

Thank You for you forgiveness.

Jon ****

*****

Thanks for your update on the situation, jonloschiavo.

Please let me know if there is anything else we assist you with, or if you'll be able to resolve the situation solely with the payment provider.

Thanks for your reply.

Hello,

We are sorry to hear that there is a glitch that is preventing you from receiving the funds. We hope that they manage to fix it and that you receive the funds.

We thank you for the kind words and for your understanding.

We would want to apologize for the undesired delays in resolving this situation.

Thank you for your patience and understanding.

Best Regards

I did receive $4600. I am satified with the outcome and would like to close this complaint. The Casino came to the rescue in the end and hopefully accepts my apologies for being rude, I was wrong regardless of situation.

Thank you to CasinoGuru for mitigating and calming me down, i appreciate your demeanor.

Very Sincerely,

Jon ****

Dear jonloschiavo,

I'm glad to hear that your funds are safe with you. I will now mark the complaint as 'resolved' in our system. 

Thank you and mBitCasino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru