mBitCasino - Player is requesting a refund of his deposited funds.

I followed a link to this casino cuz I saw USA welcome casinos for Bitcoin. I have the screenshot. I go there and all they ask for is an email and your name first or at all. I went on in to deposit and deposited 0.00059813 in Bitcoin which is $30 right now. I bought my bitcoin at $9700 it's now $52,000+ I noticed while I was waiting for the Bitcoin to come through the tab that said profile so I went up to fill out my profile for them and find out that they don't accept USA.

 So I contact them on chat and tell them the mistake I made I have to have .001 btc in there to withdrawal although they said they would let me withdraw my money. When I go back to the chat and tell him the issue they basically tell me I have to have that much in there or I can't withdraw and then they threw their agreement at me that everybody clicks without reading. They should not let me deposit without filling out a profile cuz within the profile I will let you know you cannot play there for the USA it's very misleading and I'm not going to get my money back.

 I'm not saying it's a rogue casino, I really wanted to play there. And they have fairly good reviews. I just feel that instead of me having to deposit more Bitcoin that I have to buy at eight times the amount that I bought what I deposited with they really could just send my money back if you can accept Bitcoin you can send it there's no sense in throwing an agreement at me and trying to worm your way out of it. Charge me a 5% fee or something who cares but don't just blow me off because I made a mistake.

Dear Charles,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you very much, Charles, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Charles,

I’m sorry to hear about the complications you’ve been experiencing. I’ll try my best to help you.

I would like to invite mBitCasino to this conversation.

Dear mBitCasino,

Would it be possible for Charles to have his deposited funds withdrawn without the need to deposit more funds in order to meet the minimum withdrawal amount requirement?

Hi there,

We have assisted the user with this issue through email starting February 25th when the issue occurred. While the first resolution offered by the live chat team was not the desired one, we have asked them to provide us with a bitcoin address where we could return the funds manually through the payment system provider.

Once the user has provided us with the bitcoin address, a request has been made and the funds reached their wallet on March 1st.

This can be confirmed through the blockchain.

We now consider this case as resolved from our side as the user has received the full refund of their deposit.

The account has also been permanently blocked.

Best Regards,

mBitcasino

Thank you, mBitCasino, for informing us.

Dear Charles,

Could you please confirm that this issue has been, in fact, resolved?

Dear Charles,

We are extending the timer by 7 days. Please note that in case you don’t reply in the given time frame, we will have to reject your complaint.

I apologize for not verifying this sooner. But I would like to verify that I was fully refunded quicker than they even said it would be.

I would like to say that they are very up and up and honest casino and wish they accepted USA. I definitely recommend them to players that are able to play at their casino.

Thank you, Charles, for confirming and for using the Casino Guru complaint resolution center. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru